THE FRAMES - SET LIST [CD]

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All vinyl is shipped in high quality mailers. For orders to Rest Of World, we use mailers with crush protection edges.

When you order has been completed you will receive an email receipt confirming your horizons store purchase. If an order is received before 5pm we aim to ship that same day. If your order contains a preorder item, or an item we are waiting for stock then complete order will be shipped as soon as all items are in.

Once your order has been packed, it will be collected by the UK’s postal service – Royal Mail – who collect from our warehouse, daily Monday - Saturday. All UK orders are sent by First, Second class or Tracked mail, as selected when you place your order with us. Orders from Europe and the rest of the world are sent by standard Airmail. Tracking Options are available, please select this option if you require it. Once your order arrives in your country, it is passed to your local postal service, who will deliver it to you in keeping with their standard working processes.

The following is a rough guide to how long your order should take to arrive: UK: 1-3 working days, Europe: 4-7 working days, USA / Canada: 7-14 working days, Rest of world: 7-20 working days, depending on location.

PLEASE NOTE THIS IS A GUIDE ONLY AND SHOULD NOT BE INTERPRETED AS A GUARANTEE OF DELIVERY TIME. Efficiency does vary between different countries’ postal services. Sometimes delivery can be very quick, sometimes less so. Sometimes parcels can be held up in International customs, at this point there is not a lot we can do, you will receive your parcel but it maybe delayed. We do complete full paperwork our end to attempt to avoid these occurences.

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use CD, DVD, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at neil.monteiro@btinternet.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at neil.monteiro@btinternet.com and send your item to: 58 Vernon Drive, Stanmore, HA7 2BT, United Kingdom.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 58 Vernon Drive, Stanmore, HA7 2BT, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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