The Big Bug Book

Book Curl offers free delivery on all UK orders.

The despatch times for each product is clearly displayed on each product details page. This is the usual length of time from ordering until your order is ready for despatch.

Your order will then be despatched to you via a tracked delivery service and usually takes 2-3 working days from despatch to reach you.

You can track your order on your account page.

Orders are despatched daily Monday to Friday from one of our despatch centres in the UK.

All orders are despatched in secure card and padded packaging, to ensure your order arrives in perfect condition.

Split Orders

Wherever possible we will send your orders in as few a packages as possible. Sometimes we will ship an order in separate packages, and we will clearly indicate this on your account page and we will send you a despatch email for every shipment.

Why is there a longer delivery time for some items than others?

Book Curl has access to over 600,000 titles ready for immediate despatch within one working day. We are also able to access over 10 million titles from other supplier, publishers and distributors and these titles make take a little longer to reach you.

The expected despatch time is indicated on every product page.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@bookcurl.com . Please note that returns will need to be sent to the following address: Book Curl, 1 Betts Warninglid Lane, Warninglid, Haywards Heath, England, RH17 5TQIf your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@bookcurl.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@bookcurl.com.

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