The 5th U-Sectional

Shipping Shipping Options 1.   Curb-side delivery-  Your order will be delivered right to your doorstep or closest entrance, but will not be unpacked or assembled. 2.   Inside room of choice-  Your order will be delivered inside your home in a room of your choice, but will not be unpacked or assembled. 3.   White glove delivery   - We will deliver your order and unpack your order to the room of your choice and dispose of all packaging. 4.   Warehouse Pickup-    Choose this option if you would like to pick up the item(s) from our warehouse. Please be advised these options are not available for all orders. You will be able to choose from the options available for you at checkout. Shipping Cost Shipping cost and shipping options are available at checkout after you add your shipping information. Shipping costs may change based on the delivery address and shipping type. Additional Shipping Cost Please note that our delivery service strictly complies with the accessibility of two flights of stairs. If your delivery location does not have an elevator available, our delivery personnel will carry the items up or down two flights of stairs at no additional cost. For locations with additional floors beyond two flights of stairs, an additional fee of $15 per floor will be applied. If you object to paying this additional fee, you have the option to downgrade your order to a more manageable…

Refund policy Eligibility for Returns To be eligible for a return, the item(s) must be in their original condition, unused, and with all the original packaging and tags intact. Any item that is damaged, altered, or not in its original state may not be eligible for a return. There are a few items that cannot be returned Open Box / Used items Mattresses Homeware & Accessories Gift cards Personalized items Items marked “Non-Returnable” or “Final Sale.” Initiation of Return If you wish to return an item, kindly reach out to our customer support team within 14 days from the date of delivery. Our team will guide you through the return process, discuss any applicable fees, and provide you with the necessary instructions, which may include the submission of photos for documentation purposes. Preparing Items for Return We kindly ask that you have the items packed up & ready for pickup on the scheduled day. Please follow the guidelines below when preparing your items for return: Forms: Include the Valyōu Return Form and/or carrier return label/s & bill of lading provided by our customer service team. Please note that item(s) returned without the forms mentioned will not be processed. Original Condition: Ensure that the item(s) being returned are in their original condition, which includes, but is not limited to, the following: a:  No damage or signs of wear b:  Original tags still attach…