Tend: Extra Scratch Off Pack

Processing Time

All orders are processed within 2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

Delivery Times

Delivery times may vary depending on the shipping carrier and the shipping options selected at checkout. Once your order is shipped, you will receive a tracking number to monitor its progress. Please note that delivery estimates are provided by the carrier and are not guaranteed. We are not responsible for late/lost/damaged packages.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Address

It is your responsibility to verify the shipping address is correct. Any order shipping to an address that does not match the billing address, you assume full responsibility for any issues that arise.

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contact@impactgamingcenter.gg . Please note that returns will need to be sent to the following address: 49 Ludwig Dr. Fairview Heights, IL 62208. If your return is accepted, you will be responsible for proper packaging and shipping of the items. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at contact@impactgamingcenter.gg .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We do not provide returns/refunds for items that arrive later than the estimated shipping arrival date, or items lost during transit.Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@impactgamingcenter.gg.

Contact - Impact Gaming Center - Checkout