T-Coil Hearing Aids Solution Bundle (amp10-aha02L-atc01)

At MOOR Technology Co., Ltd., we are committed to ensuring a seamless delivery experience for all our customers. Below, you will find detailed information about our shipping policy, including processing times, delivery methods, and any applicable charges.

Order Processing Time

•Orders are processed within 1-3 business days after payment has been successfully received.

•Orders placed on weekends or public holidays will be processed on the next business day.

•In the case of any unforeseen delays, customers will be notified via email.

2. Shipping Methods and Delivery TimesWe offer a variety of shipping methods to meet your needs:

•Standard Shipping: Estimated delivery within 7-15 business days, depending on the destination.

•Express Shipping: Estimated delivery within 3-7 business days.

•Delivery times may vary depending on the shipping provider and destination country.

3. Customer-Designated Freight Companies

Customers may choose to designate their own freight company to pick up the goods from our facility.

Requirements for Customer-Designated Freight Pickup:

•The customer must provide detailed contact information for the freight company, including the company name, contact person, phone number, and scheduled pickup date.

•The freight company must adhere to MOOR Technology’s facility pickup schedule, which will be communicated during order confirmation.

Once the goods are handed over to the designated freight company, MOOR Technology is no longer responsible for the shipment, including any damages, delays, or losses.

The customer is responsible for coordinating with their chosen freight company regarding customs clearance, delivery timelines, and other relevant logistics.

4. Shipping Costs

•Shipping fees for standard or express delivery are calculated at checkout based on the delivery location, shipping method, and order weight or dimensions.

•Free shipping is available for orders exceeding a certain value (specific thresholds are displayed on our website and vary by region).

•For customer-designated freight, no shipping fees will be charged by MOOR Technology.

5. International Shipping

•MOOR Technology ships to most countries worldwide.

•Customers are responsible for any customs duties, taxes, or import fees imposed by their country.Please check your country’s customs policies before placing an order.

6. Tracking Your Order

•For shipments arranged by MOOR Technology, a tracking number and link will be provided via email once the order has shipped.

•For customer-designated freight, tracking details must be obtained directly from the freight company by the customer.

7. Failed Deliveries and ReshippingIf an order cannot be delivered due to an incorrect address, refusal to accept delivery, or absence of a recipient, it will be returned to us. In such cases:

•Customers will be responsible for reshipping fees.

•Refunds for the original order (excluding shipping fees) may be issued at our discretion.

8. Damaged or Missing ItemsIf your order arrives damaged or incomplete, please contact our customer service team within 7 days of receiving the package.We may request photos of the damage and the shipping label for verification purposes.

9. Contact UsFor any questions or concerns about shipping, please contact us at:

Email: support@moor-audio.comPhone: +886 2 29220160Business Hours: Monday to Friday, 9:30 AM - 5:30 PM (GMT+8, Taipei Time))Thank you for choosing MOOR Technology. We strive to deliver your orders promptly and reliably!

Contact - MOOR Technology Co., Ltd. - Checkout

At MOOR Tech, we are committed to providing quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

Eligibility for Returns:

You have 14 calendar days from the date you receive your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Certain items are non-returnable, including downloadable software products, and items marked as “final sale.”

Return Process:

To initiate a return, please contact our customer support team at support@moor-audio.com. Once your return request is approved, you will receive instructions on how and where to ship the product.

You are responsible for covering shipping costs for returning the item unless the product is defective, or we made an error in your order.

Please be reminded that If the return is not due to a product quality issue, all related costs incurred during the return process shall be borne by the buyer, including but not limited to return shipping fees, import duties, and customs tariffs.

We recommend using a trackable shipping service, as MOOR is not responsible for items lost during return transit.

Refunds

Refund Process:

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If your return is approved, a refund will be processed to your original method of payment within 5 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

Items not in their original condition, damaged, or missing parts for reasons not due to our error are not eligible for a refund.

Returns requested after 14 days from the delivery date will not be eligible for a refund.

Exchanges

If you received a defective or damaged product, we are happy to replace it at no additional cost. Please contact us within 14 days of receiving the item to request an exchange.

Non-Returnable Items

The following items are non-returnable:

Items marked as “final sale” or “non-returnable” on the product page

Contact Us

If you have any questions regarding our return and refund policy, please contact us at: support@moor-audio.com.

Contact - MOOR Technology Co., Ltd. - Checkout