Suri Tee

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated at checkout. Option 1: Free Shipping with an estimated delivery time of 5 - 8 days. Option 2: $19.95 with an estimated delivery time of 3 - 4 business days.

Contact - JOY Boutique - Checkout

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at jpurdy52302@gmail.com . Please note that returns will need to be sent to the following address: JOY Boutique, 710 11th St., Marion, Iowa 52302Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at jpurdy52302@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we’ve approved your return, please contact us at jpurdy52302@gmail.com.

Contact - JOY Boutique - Checkout