Super Liver

Where does SuperBonsai ship from?

All orders placed with SuperBonsai will process and ship from the United States.

International Shipping

At this time, SuperBonsai only ships within the United States. We will let you know as soon as our product(s) will be available for purchase internationally.

Shipping Cost & Transit Times

The shipping cost and transit time of your order are standard for all orders across the United States. These estimated times do not include processing time.

Processing Time

Order processing typically occurs within one business day with shipment following immediately after. Business days are Monday through Friday from 8:00 AM to 5:00 PM PST. The processing time does not count towards the transit times. The estimated transit time begins once the order has shipped from our facility.

Incorrect Address

Please note that we cannot change the delivery address after an order has been shipped. We work directly with our carriers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you’ve made an error in the shipping information on your order. USPS generally charges a fee for their package intercept option and the following link will guide you to the service ( https://www.usps.com/manage/package-intercept.htm ) . UPS allows for change of address as well ( https://www.ups.com/us/en/support/tracking-support/change-delivery-options.page ), however fees may apply. If such address error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you will be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise. We highly recommend adding your phone number and email address to all orders as different UPS/USPS locations use different methods to contact customers.

Package Loss

Although it is rare for orders to get lost or delayed, please be aware that it can happen. An order will not be considered “lost” until 35 business days from the date of shipment. We are unable to process claims until the 40 business days period has passed. In the event your order has been lost, you must contact our customer support department at hello@superbonsai.com and report it as lost to us within 60 calendar days of purchase. Depending on your location and carrier selection, we’ll work to help resolve this issue. Orders that are not reported within 60 calendar days will not be eligible for refund. Refunds are not available if you choose a non-trackable shipping method and your order is lost.

Disclaimer

As SuperBonsai is a United States based company, we bill all our customers who use a debit or credit card in U.S. Dollars and allow the customer's card issuing company to process the conversion. By ordering from SuperBonsai, you agree to our policies above. SuperBonsai reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.

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90-Day Money-Back Guarantee

We stand behind our products. If you are unsatisfied with your purchase for any reason, you may request a refund within 90 days of your original purchase date by emailing hello@superbonsai.com .

This guarantee applies to first-time orders only and covers one product per order.

If you purchased multiple products or multiple units of the same product, you may receive a refund for one opened unit without returning it. To receive a refund on any additional items, those units must be returned unopened and in their original condition. We will provide a prepaid shipping label for your return — the cost of the label will be deducted from your total refund.

Subscription Orders

The 90-day money-back guarantee applies to your first order, whether it's a one-time purchase or the start of a subscription. Recurring subscription orders that have already shipped are not eligible for return or refund. To cancel or modify your subscription before your next order ships, please visit your subscriber dashboard.

Return Eligibility

To be eligible for a return, items must be unopened, undamaged, and in their original packaging. You must also provide a reason for the return and proof of purchase (order confirmation or receipt). Items sent back without first requesting a return will not be accepted.

Inspection & Refund Processing

Once your return is received at our fulfillment center, it will be inspected. Refunds are only issued for items deemed to be in acceptable condition upon inspection. If approved, you will be refunded to your original payment method. Please allow additional time for your bank or credit card company to post the refund.

Damages & Issues

Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at hello@superbonsai.com and we will make it right. If your tracking shows delivery but the package never arrived, please contact your local post office and file a claim with the carrier.

Questions?

Email us anytime at hello@superbonsai.com .

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