Summit Card Case

For orders requiring shipping, provider information and a tracking number will be provided when the product has been shipped. Please contact us if you have any questions about your shipment.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be returned in its original condition, unused, unmodified, and in its original packaging. Proof of purchase is required.

To initiate a return, contact us at sales@fluidprintworks.com . If your return is approved, we will provide return instructions. Customers are responsible for all return shipping costs. Items sent back without prior approval will not be accepted.

For questions regarding returns, contact sales@fluidprintworks.com .

Custom & Personalized Products

All custom, engraved, printed, or personalized items are final sale and are not eligible for return or refund.

•Custom metal cards

•NFC business cards

•Hybrid cards

•Laser-engraved products

•UV-printed products

•Personalized designs

Customer-submitted designs, content, specifications, spelling, layout choices, and aesthetic preferences are the customer’s responsibility and are not grounds for return, refund, or replacement.

Customer-Provided Materials & Submission Deadline

Certain orders require customers to mail in their original card or other materials. Once a prepaid shipping label is issued, customers are responsible for shipping their materials within 14 days, unless otherwise agreed in writing.

If required materials are not received within this timeframe, the order will be considered abandoned, production will not begin, no refund will be issued, and any prepaid shipping costs are non-refundable.

Fluid Print Works is not responsible for delays, loss, or failure to send customer-provided materials.

Damages & Order Issues

Please inspect your order immediately upon delivery. If your order arrives damaged or incorrect, contact us within 48 hours of delivery at sales@fluidprintworks.com with your order number and clear photos. We will review the issue and determine the appropriate resolution.

Non-Returnable Items

•Custom or personalized products

•Sale or clearance items

•Gift cards

•Used, altered, or customer-damaged items

Exchanges

We do not offer standard exchanges. If a return is approved, you may place a new order after the original item is received.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times vary by financial institution. Original shipping fees are non-refundable.

By placing an order with Fluid Print Works, customers acknowledge and agree to this Return & Refund Policy.

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