Sumatra

Shipping to the United States of America is FREE with completed purchase.

International Shipping is currently unavailable. Questions regarding shipping on orders that arise out of the links to Canadian Business "Fenwick's" Coffee and future orders related to UK/EU via Mr. Steve Brown, should be directed to the respective person and/or business.

If you have questions about US Shipping, please contact us via Email at Peartfamilycoffee@yahoo.com

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Due to regulations concerning food and beverages, Items sent back to us cannot be accepted. You can always contact us for any return question at peartfamilycoffee@yahoo.com .

Please be advised that PeartFamilyCoffee, LLC (PFC) is a US-based company and is not affiliated with, in business with or in any way compensated for sales driven by way of the link to the Canadian Business, "Fenwick's" Coffee. This link is provided as a convenience to foreign, non-US visitors of our site as PFC does not provide sales or shipping outside of the USA. The same is true for the UK/EU link. As of 11/14/2025, nothing more than an email address for Mr. Steve Brown is shown in the latter of the links. Once Mr. S. Brown has identified a means of providing coffee sales in the UK/EU, PFC will make every attempt to update this unique link. Again, no monies or other compensation in kind is received, no sales are tracked and no expectations of any kind exist for the placement of the two aforementioned links shown on our "catalog" page. The links serve only two purposes. First, to allow visitors of our site, PeartFamilyCoffee.com, who live outside the USA to find a vendor/distributor of other companies coffee that operate in their homeland. Secondly, to drive business toward those places where we do not operate in order to further our "common mission", to raise funds to contribute to charity through coffee sales. Those charitable funds are wholly decided upon with regards to calculation by the respective owners/operators/distributors of those business entities; aka: Fenwick's Coffee and UK/EU currently TBD. PFC is not responsible for any and all issues related to the transaction of business with any third party link on our site, Peartfamilycoffee.com and it is highly advisable that anyone visiting those sites operating outside of the US by way of the links provided on our storefront, review ALL pertinent policies ascribed to those businesses. By ordering from any business outside of Peart Family Coffee, LLC, you understand that PFC has no power over the administration of those businesses linked and you further agree to hold harmless PFC for any known and unknown, current and future damages of any kind in perpetuity.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item. If any one or more of these issues is the case, we apologize and ask that you write to us immediately and provide supporting photos and a description of the problem so that we can evaluate the issue and make it right.

If the packaging is damaged to the extent that the product is compromised, please do not accept the delivery. Instead, provide photo(s) showing how the product is compromised and Email the evidence of damage to Peartfamilycoffee@yahoo.com Next, file a claim for damages with the carrier and notify us of the claim number. We will then expedite a replacement order at no additional cost to you in order to make it right.

Exceptions / non-returnable items Certain types of items, including food and beverages are subject to federal laws and hence, they cannot be returned.

Please reach out to us at Peartfamilycoffee@yahoo.com if you have questions or concerns.

Exchanges

Exchanges are subject to a 7-day window.

If you received the wrong item due to an error on our behalf, contact us in writing at the email address Peartamilycoffee@yahoo.com and explain the issue. Provide details relating to the product you ordered and the product you received. If it is determined that an error on our end resulted in the shipping of the wrong product, we will replace the item at no additional cost to you. Please allow 1-3 days for a response. Once we have verified the problem, we will send you the proper item and expedite your order. We will also contact you via Email and/or SMS to notify you of the corrective actions taken. Do not return the item, even if it is the wrong product as laws prevent us from receiving food or beverages once they have been shipped.

Refunds We will notify you once we’ve received and reviewed your request. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Peartfamilycoffee@yahoo.com.

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