Stuff Sack Pillow

THANK YOU FOR YOUR PATIENCE AS OUR TEAM WORKS TIRELESSLY TO BUILD YOUR GEAR AND FULFILL ORDERS AS QUICKLY AND SAFELY AS POSSIBLE!

We ship orders worldwide via FedEx and USPS from our HQ in Biddeford, Maine.

FREE shipping applies to domestic orders only. This offer does not apply to pro accounts. All domestic orders that qualify for free shipping will receive the most economically friendly shipping option to their shipping location. If you would like or need a specific carrier outside of that option, you will be required to cover the shipping to ensure the package is delivered to you reliably.

Available shipping options and fees will be calculated on the checkout page once you have entered your item details and shipping address.

Please note that business days are Monday - Friday, excluding federal US holidays.

FREQUENTLY ASKED SHIPPING QUESTIONS:

WHAT IS THE DOMESTIC (US) SHIPPING TIMELINE?

Shipping Method

Shipping Timeframe

USPS Ground Advantage®

2-5 Business Days within the contiguous U.S.

USPS Priority Mail®

2-3 Business Days

USPS Priority Mail Express®

Overnight to 1-3 Days

FedEx Ground® & Home Delivery®

Typically delivers within 1 to 5 business days within the contiguous U.S.

FedEx 2 Day®

2 Business Days

FedEx Standard Overnight®

Next-business-day delivery. Arrives by 5:00 p.m. for businesses or 8:00 p.m. for residences.

FedEx Priority Overnight®

Next-business-day delivery. Arrives by 10:30 a.m. for businesses and 12:00 p.m. for residences.

*These estimates do not reflect the additional time it may take to fulfill your order, which is typically 1-3 business days for in-stock items. Orders that qualify for Free Shipping will ship via USPS Ground Advantage or FedEx Ground.

DO YOU SHIP INTERNATIONALLY?

Yes, we do ship internationally via FedEx.

The best way to calculate international shipping costs and see our available options is through the shopping cart on our website.

With your items in the cart, please continue to the checkout page and enter in your shipping information (no payment info is needed). Once your shipping information has been entered, all available shipping options will appear.

Free shipping does not apply to any international orders.

Using a Freight Forwarding Service?We are happy to ship your order to a freight forwarding service. To do this, please enter your freight forwarder's address as the "Shipping Address" during checkout.

Please note that we do not coordinate or allow order pickups by freight forwarding companies at our facility in Biddeford, Maine.

WHAT ARE THE INTERNATIONAL SHIPPING TIMELINES?

Shipping Method

Shipping Timeframe

FedEx International Connect Plus

2-5 Business Days*

FedEx International Economy

2-5 Business Days*

FedEx International Priority

1-3 Business Days*

*These times do not reflect the additional time it may take to fulfill your order, or the additional time it make take your package to process through international customs.

HOW MUCH ARE TARIFFS, DUTIES, VALUE ADDED TAX (VAT), ETC.?

Shipments outside of the U.S. may be subject to your specific country’s tariffs, duties, value added tax (VAT), etc... These costs are your responsibility and are not included in the shipping charges on our website.

Please contact your local customs office for more information on these fees, as they are typically based on the value of the order and vary from country to country.

Please be aware that if you refuse a package that has been received by customs because you were not willing to pay the fees, we will refund you the cost of the product after charging you for any additional fees required to return the package to us.

DO YOU OFFER SIGNATURE CONFIRMATION UPON DELIVERY?

Yes. If you require Signature Confirmation, please reach out to our Customer Service team before placing your order by visiting our Help Center .

WHAT DO I DO IF MY PACKAGE DOES NOT ARRIVE?

Once your package has been marked delivered, Hyperlite Mountain Gear is not responsible and you must contact the shipping provider to file a claim.

Please contact us through our Help Center with any other questions.

Need to Start a Return or Exchange?

It's easy! Click the button below to begin the process.

Start a Return or Exchange

Quick Overview of Our Return Policy:

•New, unused products can be returned or exchanged up to 30 days from the purchase date.

•Extended holiday returns available for purchases between our Black Friday sale and December 31st (until the end of January of the following year).

•Tried it and didn't like it? Contact us – we'll see how we can help on a case-by-case basis.

•For returns/exchanges of new, unused items, all packaging for third-party products must be undamaged and acceptable for resale.

•Returned items will be inspected. Lightly used items may be subject to a 20% restocking fee.

Return Shipping Cost: All customers are responsible for the cost of return shipping, which varies by package size and origin.

Domestic (U.S.): We provide a prepaid return label when you use our online platform. The cost of the label will be deducted from your refund.

International: You are responsible for arranging and paying for your own return shipping with the carrier of your choice.

Need Help?

Have questions or need assistance with a return or exchange? Reach out to our customer service team here.

Our Simple & Uncomplicated Refund Policy:

If you know anything about us by now, you know we like things to be simple, uncomplicated, and efficient. Our return policy is no different.

New & Unused Returns/Exchanges

Something unexpected came up, and you can’t do your thru hike, or your job relocates you to a sprawling urban area – we get it. Things happen, and we don’t want you to be saddled with gear you can’t use. New, unused products can be returned or exchanged up to 30 days from the purchase date. Hyperlite Mountain Gear products may be removed from any protective plastic but should have the original tags. Third party products (e.g., sleeping pads, cook and hydration systems, headlamps) must be in their original packaging. (If you’ve purchased your product from one of our authorized dealers, you'll have to reach out to that dealer for a return or exchange.

Price Adjustment Policy

We do not offer price adjustments on previous purchases. Prices, promotions, and limited-time offers may change, and discounts cannot be applied retroactively to orders that have already been placed.

If an item you purchased later goes on sale, you’re welcome to return the unused product within our 30-day window and place a new order at the current price.

Extended Holiday Returns

For purchases made between our Black Friday sale and December 31st, we offer an extended return period until the end of January in the following year, provided all other criteria are met. This allows you more time to consider your purchase and make exchanges if needed.

Tried It and Didn't Like It?

If you’ve tried out the gear you purchased and it’s just not working out for you, or the fit is off, etc., let’s talk. As adventurers ourselves, we know there’s nothing worse than being miles out with a pack that doesn’t feel right. On a case-by-case basis, we’ll do what we can to get you squared away and off on the right foot.

Refund Policy Terms

As part of our Refund Policy, you will be asked to agree to the following:

•I acknowledge that Hyperlite Mountain Gear’s refund policy allows that new, unused, products can be returned or exchanged up to 30 days from the purchase date. All packaging for third-party products (e.g., sleeping pads, cook and hydration systems, headlamps) must be undamaged and acceptable for resale.

•The product(s) I am returning or exchanging will be in new, unused condition and will be inspected by Hyperlite Mountain Gear upon receipt. If the product(s) show(s) signs of light use, a 20% restocking fee may be deducted from my refund at the discretion of Hyperlite Mountain Gear. Products that do not meet these conditions may not qualify for a refund and will not be returned to me.

•I am responsible for contacting Hyperlite Mountain Gear prior to submitting my return or exchange with any questions about the refund policy.

Warranty

If the Hyperlite Mountain Gear product you got from us is defective, our warranty covers it for one year from the date of purchase.