Strong Bones, Strong Body Bundle & Program

•PHS offers complimentary shipping for the lower 48 states. Extra shipping charges apply for Alaska, Hawaii and Canada. For all other international shipping destinations, please send us a note and we will direct you to our partner who can help you directly.

•PHS will only accept orders from this Website for delivery to the United States and Canada. PHS shall endeavor to deliver Product to Customer as soon as possible after Customer places Customer’s order, usually within 4 weeks. However, all shipping dates are estimates only. PHS shall have no liability to Customer if PHS, for any reason, does not accept and fill any order submitted by Customer to PHS, or for delays associated with delivery.

•PHS will use its discretion in selecting a reputable carrier and appropriate means of shipment.

In the unlikely event you would like to return your Power Plate ® or TVP, you may do so within 30 days of delivery. 30 days after delivery, no returns will be allowed. Power Plate does not accept used accessory returns at any time. Only unopened, unused boxes of accessories will be accepted under the current return policy agreement.

With the return of any product, all shipping charges will be the responsibility of the customer. If there were no shipping charges on the initial delivery, only the return shipping will be charged. Shipping charges will vary depending on the product(s) being returned. Please reach out to customercare@powerplate.com for details.

There is a 15 percent restocking fee on all opened products and 5 percent restocking fee on all unopened products.

Refunds will be issued by Performance Health Systems, LLC in the same form as original payment within 30 days of our receipt of the returned machines. The reshipping and restocking fees will be deducted from the refund if applicable.

Step One:Please contact our Customer Service representative at (877) 877-5283 or email us at customercare@powerplate.com

Step Two:After product is returned to our warehouse in new condition, refunds will be issued by Performance Health Systems, in the same form as original payment within 30 days of our receipt of the returned machine(s).

Any My Series and Pro Series Power Plates (My5, My7, Pro5, Pro7, Pro7HC and Pro7HP) must be delivered, installed, and picked-up by Power Plate authorized partners if returned.Products must be in new condition and include all accessories. Any damage to Power Plate® equipment during customer ownership will be deducted from the refund.

Please note that:

Cancellations for non–common carrier products are subject to a local shipper service fee.

Cancellations requested after an order has shipped are subject to applicable return shipping fees.

Performance Health Systems, LLC401 Huehl Road, Suite 2ANorthbrook, IL 60062 P: (877) 877-5283 customercare@powerplate.com