STOP, ROPS

Shipping Costs

Shipping costs are calculated based on the destination, product weight, dimensions, and selected shipping method.

Carrier adjustments, remote delivery locations, oversized items, or inaccurate package measurements may result in additional shipping charges. If a significant adjustment is required, we will contact you before completing the shipment.

Processing Time

Most orders are processed within 2–12 business days.

Some products may not be stocked in our warehouse and may need to be ordered from a manufacturer or distributor. These orders may require additional processing time.

Processing time is separate from carrier transit time.

Product Availability

Inventory information is updated regularly, but availability is not guaranteed.

General availability timelines may include:

In-stock items: Usually ship within 1–2 business days.

Special-order items: Usually require 5–10 business days.

Manufacturer-order items: May require an additional 7–10 business days.

Backordered items: Ship when inventory becomes available.

We may hold an order until all items are ready to ship. Contact customer support to request a partial shipment. Additional shipping charges may apply.

Shipping Methods

The carrier used depends on the size, weight, destination, and availability of the shipment.

Smaller orders are generally shipped through parcel carriers such as UPS or USPS.

Large or heavy items may ship by LTL freight and require a delivery appointment and signature.

LTL Freight Delivery

Freight deliveries are generally curbside only. The carrier is not responsible for moving the item inside a home, garage, or business.

Inspect all freight shipments before signing the delivery receipt. Any visible damage, missing items, or packaging concerns must be noted with the driver.

Failure to document damage at delivery may affect the ability to submit a claim.

Lift-Gate Service

A lift-gate helps lower heavy products from the delivery truck to the ground.

Lift-gate service is recommended for residential deliveries or locations without a forklift or loading dock. Additional charges may apply.

Tracking Information

Tracking information will be emailed when the order ships. Carrier tracking pages may take several hours to update.

Delivery Times

Delivery dates are estimates and are not guaranteed.

Weather, carrier delays, product availability, freight schedules, and other circumstances outside our control may affect delivery times.

Expedited Shipping

Expedited shipping may be available by contacting customer support before placing an order.

Expedited shipping only reduces carrier transit time. It does not reduce order processing or manufacturer lead times.

Shipping Restrictions

We currently ship within the contiguous United States only.

We do not ship to:

PO Boxes

APO addresses

FPO addresses

Packaging

Products may be opened and repacked to provide additional protection or combine items safely.

Some products may arrive without their original retail packaging due to bulk manufacturer or distributor shipments. Unless otherwise stated, products are new and include any applicable manufacturer warranty.

Order Cancellations

Orders may be canceled within 24 hours of placement if they have not entered processing or shipped.

Once an order has been processed, ordered from a supplier, drop-shipped, or shipped, it may no longer be eligible for cancellation.

Approved refunds are issued to the original payment method. Bank processing times may vary.

Contact - Scag OEM Parts - Checkout

We want you to be satisfied with your purchase. Please review the following guidelines before requesting a return.

Return Authorization

All returns must be approved before being shipped back. Contact customer support to request a Return Material Authorization number and return instructions.

Returns sent without prior authorization may be refused.

Return Window

Eligible unopened items may be returned within 10 days of delivery.

To qualify for a return:

•The item must be unused and in its original packaging.

•All original materials and accessories must be included.

•The customer is responsible for return shipping.

•Original shipping charges are non-refundable.

•If free shipping was provided, the original shipping cost may be deducted from the refund.

Opened Items

Opened items may be accepted at our discretion and may be subject to a restocking fee of up to 25%.

Items must be clean, complete, undamaged, and in resalable condition.

Final-Sale Items

The following items are final sale and cannot be returned or exchanged:

•Drop-shipped items

•Special-order items

•Custom or built-to-order products

•Installed or used items

•Electrical components

•Engines and short blocks

•Carburetors

•Gaskets, seals, and other single-use parts

Please confirm compatibility, measurements, specifications, and part numbers before placing your order.

Gas- or Oil-Filled Equipment

Equipment that has been filled with gas or oil cannot be returned due to shipping restrictions. Warranty-related concerns must be handled through an authorized service center.

Damaged or Defective Items

Inspect your shipment immediately upon delivery.

Visible freight damage should be noted on the delivery receipt before signing. Contact customer support promptly if an item arrives damaged, defective, or incomplete.

Photos of the product, packaging, shipping box, and shipping label may be required.

Missing Items

Missing items must be reported within 24 hours of delivery. Claims submitted after this period may be denied.

Canceled Orders

Orders that have already shipped cannot be canceled.

Refused shipments may be subject to outbound shipping, return shipping, and restocking fees.

Refunds

Approved refunds are issued to the original payment method after the returned item has been received and inspected.

Please allow up to 10 business days for processing. Additional time may be required for your bank or payment provider to post the refund.

Contact - Scag OEM Parts - Checkout