Stone - Round Dining Set

SHIPPING INFORMATION

How Will My Order Ship?

Using our experience and expertise we have determined the best shipping options for each product we carry to make sure you receive the fastest du, safest, and most efficient delivery possible. Available shipping options will be displayed on each item’s page and in the shopping cart.

Smaller Items (Small Parcel):

These items are small enough to safely ship with UPS or FedEx. Your shipment arrive in 7-10 days

Large Items (Large Parcel):

We want to ensure your order is delivered to you in perfect condition quickly and efficiently. Items that are too large, fragile or heavy to ship with UPS / FedEx will ship with large parcel carriers who specialize in furniture delivery. We automatically select the best team of carriers for your delivery. Your order will be carefully and professionally handled from start to finish making sure it arrives to you safe and sound.

The Delivery Process:

•Choose a delivery option for your larger item at checkout. Available shipping options may vary depending on the item. All options will be displayed at checkout.

•Your order is shipped from the warehouse. We'll send you an email as soon as your order is in transit.

•Your order is delivered to a Local White Glove Delivery Carrier. Your order is professionally transported with care by a Large Parcel carrier to a White Glove Delivery Carrier in your local area that specializes in professional residential furniture delivery and assembly.

•Schedule a delivery appointment. Upon receiving your order, the Local White Glove Delivery Carrier will contact you to schedule a delivery appointment.

•On your scheduled delivery day, our experienced delivery team will deliver your new furniture.

Large Parcel Delivery Service Options:

Outside Drop Off curb side $99

Scheduled delivery to the outside entrance of your home or building at the ground level.

In Home Drop Off $149.00:

Scheduled delivery to the immediate entryway inside your home.

Room of Choice Delivery $199.00

Scheduled delivery to your room of choice on any floor.

White Glove Delivery $249.00

Room of Choice + Full Assembly & Packaging Removal.

Transit time for Large Parcel orders is approximately 6-8 weeks.

*Remote delivery locations may be subject to additional fees.

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We are pleased to offer a 30 Day Return Policy that starts on the day you receive your order. If you are dissatisfied with your purchase for any reason, you can return it for a refund within 30 days of delivery in the original condition and packaging.

Requirements for a Refund

•Items must be in new and unused condition.

•Items must be returned with all of their original packaging and accessories.

•Items must not be assembled or modified in any way.

•Items must include a return authorization number provided by Grand Furniture.

Fees and Deductions

All returns and exchanges are subject to a 15% restocking fee plus applicable return shipping fees listed below.

A return shipping cost estimated at $2.25 per pound will be deducted off your refund if:

•You choose to have Grand Furniture pick up your return from your residence or delivered address.

•You refuse delivery for any reason without consent from Grand Furniture.

•You refuse an entire shipment because only a part of an item is damaged.

•The delivery address you provided was invalid and the order could not be delivered.

•You choose to cancel your order and it is past the cancellation timeframe.

•If an item does not fit in your home and/or through your door.

If you only return part of an order that included a package discount, the package discount will be void and you will be credited less the amount of the discount.

If parts or accessories are missing from the original packaging, a fee will be deducted from your refund.

* Remote delivery locations may be subject to additional charges.

Items That Can Not Be Returned

•Items marked "Final Sale" or "Special Order"

•Items that have already been assembled (unless written exception is provided by Grand Furniture)

YOU MAY INITIATE A RETURN OR EXCHANGE ONLINE, BY PHONE OR LIVE CHAT.

Tips to Avoid a Return

•Prior to placing your order please make sure that the item you are ordering will fit through your door and in the space where it will go. If it doesn't the delivery company may have to leave the product right outside your door, on a porch or in a garage.

•If your item arrives with minor or cosmetic damages due to shipping, don't worry. We can attempt to replace the damaged parts on the product so you can avoid returning it.

Cancellation Policy

To make sure you receive your order as quick as possible we process all orders the moment they come in, for this reason orders may only be canceled within 24 hours of placement without incurring any fees.

•Orders canceled after 24 hours may be subject to a 15% restocking fee plus a return shipping fee at an estimated $2.25 per pound.

•If you cancel, return, or exchange only part of an order that included a package discount, you will forfeit your package discount and be credited less the amount of the discount.

•If there are backordered products on your order and you choose to wait for the backordered products to become available, we will make payment to the manufacturer to ensure that the products are reserved for you when they become available and not sold to anyone else. Your order will be considered a "special order" and therefore cannot be canceled.

To cancel an order please contact us. Once canceled your order status will change to canceled and a cancellation confirmation email will be sent. Please keep this email as confirmation that you have canceled your order. If you do not have a cancellation confirmation email or your order status in your customer portal does not say canceled, your order was not canceled.

Delivery Policy

•Normal delivery hours are 8am-6pm Monday-Friday. Any special requests outside our normal delivery hours may be subject to additional fees.

•An adult must be present to accept and sign for delivery of your new furniture.

•All deliveries are fully insured from the time it leaves our warehouse until arrival at your home.

•All items must be inspected for damage at the time of delivery. All damage must be notated on the delivery receipt / bill of lading.

•Delivery insurance will only cover issues that are noted on the delivery receipt / bill of lading. Grand Furniture, nor the shipping carrier, will be held liable for any issues not noted accordingly.

•Regardless of damage, defect, missing or incorrect item, all items on the order must be accepted and signed for unless otherwise directed by Grand Furniture so that we may resolve the issue. Grand Furniture will resolve the issue by replacing, refunding, or repairing the item as warranted, at its discretion.

•It is required that you take photos of any damage that you notice as proof.

•Make sure your floors and walls are covered / protected prior to delivery as Grand Furniture nor the carrier will be held liable for damage to your personal property.

•Missed delivery appointments may be subject to a delivery attempt fee at an estimated $0.75* per lb.

•Should you need to reschedule your delivery, please notify us at least two days prior to the scheduled delivery date in order to avoid a rescheduling fee.

•On the day of delivery please make sure the area is cleared for delivery. Our delivery team can not remove old furniture.

*Our customer service department must be notified of any damages within 24 hours of delivery.

Product Image and Specification Disclaimer

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@grandfurniture411.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@grandfurniture411.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@grandfurniture411.com.

We work closely with our vendors and strive to be 100% certain of all product colors, dimensions, and measurements. Notwithstanding however, specifications on our site may not reflect accurately as the manufacturer can change the specs at any time without notice. In terms of color, images of certain items may look different than the actual item. This can occur for a variety of reasons including but not limited to the lighting during a photo shoot or your monitor’s display. We have made every effort to display our products as accurately and will continue to do so. Any questions related to color, dimensions or specifications must be discussed prior to placing your order. If not fully addressed, Grand Furniture will not be held responsible. If there are things you are unclear about or have any questions, be sure to ask one of our representatives for assistance. Do not hesitate to call us! We are here to help every step of the way.

Contact - Grand Furniture GA - Checkout