Steam Deck OLED (512GB) Screen

This Shipping Policy applies to orders placed on the iFixit UK store and delivered within the United Kingdom

Where we ship from

Orders placed on the iFixit UK store are shipped from our warehouse in Stuttgart, Germany.

Order processing time

Most in stock orders are prepared and shipped within 1 business day.

Orders placed on business days generally begin processing within 24 hours. Orders placed on weekends or UK public holidays begin processing the next business day.

Note: During peak periods or promotions, processing times may be longer.

Shipping locations

We currently ship only within the United Kingdom.

Orders placed in Pounds Sterling (£) are accepted for delivery within the UK only. Orders for delivery outside the UK must be placed through the appropriate regional store.

If you wish for your order to be shipped to another country using Euros, please check out using our European Store

Shipping options, costs and delivery estimates

Standard delivery within the United Kingdom is provided via UPS Standard and typically takes 1–4 working days after dispatch.

Available shipping options, costs, and estimated delivery times are displayed at checkout based on your delivery address and the items in your order.

Delivery dates and transit times are estimates only and are not guaranteed. Delays may occur due to carrier operations, weather, inspections, or other factors outside of our control.

For shipping windows and detailed destination and pricing information, please see our UK Shipping Destinations and Options page.

Note: UPS cannot deliver to post office boxes (P.O. Boxes).

Free standard delivery

Free standard delivery is available on most orders with a value of £65.00 or more.

If your order includes a rechargeable battery, free standard delivery is available only to the UK Mainland due to legal transport regulations.

For a list of countries and exceptions, see our Do you offer Free Shipping? page.

Batteries and regulated items

Some products, including rechargeable batteries and other regulated items, are subject to shipping restrictions.

These restrictions may limit eligible destinations, available shipping methods, or delivery speeds. If your order contains a restricted item, available shipping options will be shown during checkout. In some cases, our support team may contact you if changes are required before shipment.

Customs, duties, and import fees

Orders shipped within the United Kingdom are delivered on a Delivered Duty Paid (DDP) basis. Applicable import VAT, customs duties, and standard brokerage fees are included in your order total. You should not be charged additional import fees upon delivery.

Tracking information

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates may take up to 1–2 business days to appear after a shipping label is created.

Incorrect address or failed delivery

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a shipment is returned to us as undeliverable due to an incorrect or incomplete address, refusal, or failure to collect the package, the order will be processed as a return once received. Original shipping costs are not refundable, and carrier return fees may be deducted from the refund where applicable.

If a shipment is refused by the customer in order to exercise the UK right to cancel, refunds will be processed in accordance with our UK Refund and Return Policy .

Lost or damaged packages

If your package is lost or arrives damaged, please contact iFixit Support so we can assist with next steps.

We may request documentation such as photos of damage, packaging, or delivery details to help resolve the issue.

If tracking shows the order was delivered but the package is reported missing, we will investigate with the carrier and may require additional verification before we can resolve the claim. Where appropriate, a replacement may be offered. A resolution will be provided in accordance with applicable consumer law.

Contact information

If you have questions about shipping or need assistance with an order, please contact our support team through FixBot so we can help direct your request to the appropriate team.

This policy is issued by iFixit GmbH and applies to all consumer orders placed on our UK store.

We want you to be happy with your purchase from iFixit!

Your Statutory Right to Cancel

As a consumer, you have the statutory Right to Cancel this contract within 14 calendar days of receiving the purchased item(s) (date of delivery). You may exercise this right without explanation and without incurring any additional charges. Withdrawal form

To meet this cancellation deadline, you must communicate your decision to us before the 14-day period expires.

Initiating a Cancellation

We recommend contacting our support team through FixBot before sending anything back to us. We can then provide you with a Return Merchandise Authorisation (RMA) number and detailed instructions to help process your cancellation and refund quickly.

Note:While an RMA is helpful for faster processing, it is not mandatory to exercise your Right to Cancel. You can also exercise this right by contacting us by post, telephone, fax or email at:

iFixit GmbH, Sigmaringerstr. 260, 70597 Stuttgart, GermanyTelephone: (+49) 711 21724068 0Fax: (+49) 711 21724068 9 https://support.ifixit.com/

Cancellation Details

Cost of Return: You are responsible for paying the direct cost of returning the goods. This includes all shipping charges and any customs, import, or brokerage fees levied on the parcel as it re-enters Germany.

Timeframe for Refund: iFixit will process your refund within 14 days of receiving your decision to cancel or receiving the returned goods, whichever is earlier.

Refund Method: The refund will be issued using the same payment method as the initial transaction, unless you explicitly agree otherwise.

Condition of Goods: You will not incur any fees for the refund. However, you are only responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Note:We will only refund the cost of our least expensive standard delivery option. Any additional costs incurred from choosing an express or non-standard delivery method will not be refunded.

Returning the Goods

You must return the goods to us within 14 days of informing us of your decision to cancel the contract. The deadline is met if you hand over the goods to the carrier before the 14-day period has expired.