Steam Deck Killswitch Essential Kit

dbrand ships worldwide from our warehouse in Canada. Shipping carriers, delivery timelines, and rates vary by destination and are displayed during checkout and on our shipping information page at https://dbrand.com/shipping.

Processing Time

Most orders are packed and shipped within 72 hours of being placed, often within 24 hours.

Tracked Shipping

We offer tracked shipping to most destinations. Orders over $65 USD to eligible destinations qualify for free tracked shipping. Availability of tracked shipping and free shipping thresholds may vary by country. Details are shown at checkout.

Delivery Timelines

Estimated delivery times depend on your destination and selected shipping method. These estimates begin once your order has shipped, not when it is placed. You will receive a shipping confirmation email with tracking information (where available) once your order leaves our facility.

Customs, Duties, and Taxes

For international orders, you may be responsible for import duties, taxes, or customs fees imposed by your country. These charges are not included in dbrand's product prices or shipping fees and are outside our control.

Lost or Undelivered Shipments

If your order does not arrive within the estimated delivery window, contact us at robots@dbrand.com or via our contact form at https://dbrand.com/support#contact. We will work with you to resolve it. For full details on undelivered orders, refer to our Terms of Service.

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US & Canada

If you're located in the United States or Canada, you can use our self-service returns portal ( https://returns.dbrand.com/ ) to return product(s) in your order for either a refund to the original payment method or store credit within 30 days of delivery.

If you choose a refund to the original payment method, a US$5.00 restocking fee will be deducted at the time of refund.

If you choose store credit, the restocking fee is automatically waived and store credit equal to the full value of your returned items will be added to your account, redeemable at checkout using the email address associated with your order.

As stated above, return requests must be initiated within 30 days of package delivery. Once the return request has been approved, a prepaid return shipping label will be generated and sent to you via email. Your item(s) must be shipped back within 7 days of receiving the shipping label.

Once the return label has been scanned, your refund will be processed within 48 hours. If the refund is being issued to the original payment method, please allow an additional 3-5 business days for the refund to appear on your bank account and/or credit card statement.

If the self-service returns portal doesn't work for your situation (for example: if your package was never delivered, or you ordered a digital item), or if you have any questions, please email us directly at robots@dbrand.com so we can assist further.

Rest of World

Our self-serve returns portal is not currently available in your country. For any questions about returns, exchanges, or refunds, please submit a Support Ticket via the contact form at https://dbrand.com/support#contact . Note that unless otherwise stated, you are responsible for any shipping fees incurred during the return process.

Condition of Returned Items

Returned items must be in new or like-new condition to be eligible for a refund or store credit. This means the product must not show signs of use, damage, or modification that materially affects its resale condition, and must be returned with all original packaging, components, and accessories. For products whose primary purpose is installation using adhesive (such as Skins), eligibility for return requires that the product remain unused and uninstalled. Such products that have had the adhesive exposed, disturbed, or otherwise compromised are not eligible for return. We reserve the right to assess eligibility on a case-by-case basis and may exercise discretion to allow refunds or store credits under exceptional circumstances.

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