Static Canvas Belt

Shipping PolicyWe are committed to processing and shipping your order as quickly and accurately as possible. Please review the following shipping policy carefully, as it outlines how orders are fulfilled, delivered, and handled once they are in transit.Order ProcessingOrders are typically processed within 1–2 business days (excluding weekends and holidays) after payment is received. Once your order has been processed and handed off to the carrier, you will receive a shipment confirmation email with tracking information.Processing times are separate from shipping transit times and may vary during peak seasons, promotions, or holidays.Shipping Methods & Transit TimesWe offer shipping through trusted third-party carriers such as USPS and other national delivery services. Estimated transit times are provided at checkout for convenience only and are not guaranteed. Delays caused by the carrier, weather conditions, high shipping volumes, or other factors outside of our control may occur.Delivery Confirmation & ResponsibilityOnce an order has been shipped and marked as delivered by the carrier to the address provided at checkout, the order is considered successfully fulfilled. If you have not received your order even though it shows delivered, please contact the carrier first, as they will have more information regarding your tracking information.We are not responsible for packages that are marked as delivered by the carrier but are reported as missing, stolen, or misplaced after delivery. This includes, but is not limited to:

•Theft after delivery

•Packages left unattended by the carrier

•Delivery to mailrooms, parcel lockers, front desks, or shared mail areas

•Incorrect shipping addresses provided by the customer

Carrier delivery confirmation serves as proof of fulfillment.Incorrect or Incomplete AddressesCustomers are responsible for ensuring that the shipping address entered at checkout is accurate and complete. Please email us at support@slidebelts.com as soon as possible to inform us of a correction that needs to be made. Orders shipped to an incorrect or incomplete address due to customer error are not eligible for replacement or refund.If a package is returned to us due to an incorrect address, we may offer reshipment at the customer’s expense.Lost or Delayed ShipmentsIf tracking information does not show delivery and appears to be delayed or lost in transit, please contact us promptly. We will work with the carrier to investigate the issue and, when appropriate, assist with filing a claim.Once a package is marked as delivered, we are unable to file a lost package claim on the customer’s behalf.International ShippingInternational shipments may be subject to customs inspections, duties, taxes, or additional fees imposed by the destination country. These charges are the responsibility of the customer. Delivery timelines for international orders may vary significantly due to customs processing.Chargebacks & DisputesWe encourage customers to contact our support team with any delivery concerns prior to filing a chargeback. Orders with confirmed delivery and matching order details may not be eligible for refunds or replacements if a chargeback is initiated instead of contacting customer support.Contact UsIf you have questions about your shipment or believe there is an issue prior to delivery confirmation, please contact our support team at support@slidebelts.com as soon as possible. We are always happy to assist and explore available options when issues are reported in a timely manner.By placing an order with us, you agree to this Shipping Policy.

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Please note: Returns generally take 10 business days to process after the package has been received.During holidays, processing of returns/credits/exchanges may take up to 15 business days. Clearance items are not eligible for refunds. Exchanges or store credit ONLY.

Returns are automatically authorized and accepted. We only review return notes during the return/exchange process. If you have any questions, please email our guest service team at support@slidebelts.com or visit our Help page.

Returns and Shipping Policies

EXCHANGES

We offer free exchanges within the U.S. for any problems that may come up when you first receive your item(s), such as an incorrect shipment or product defects (rare, but we’re not perfect). We DO NOT offer free exchanges for belts that have been worn and/or damaged by the user. This includes normal wear and tear, improper fit because of weight gain, and further modification beyond the initial fitting. To exchange your belt or another product, please send an email to support@slidebelts.com with your order number and the item(s) you need to exchange. More specific details can be found on “How do I exchange an item?” on the Help page.

RETURNS

SlideBelts accepts returns for unused, unaltered, and undamaged items for a full refund within 45 days of the original purchase. That being said, we proudly stand behind our products and assess returns on a case-by-case basis with guest satisfaction as our highest priority. We'll always do our absolute best to deal with each situation with the best possible judgement and fairness; we hope our guests will be fair and reasonable with us as well.

Complete the above form to begin the return process. Once your return has been authorized, please mail the unwanted item back to us at the following address:

SlideBelts5272 Robert J Mathews ParkwayEl Dorado Hills, CA 95762

You may use the same packaging it arrived in, or any other box or padded envelope. If we have made a mistake on your order, we will cover all shipping costs for returns. Otherwise, you will be responsible for paying all shipping costs associated with returning the item. You will be refunded within 10 business days of our receipt of your item, and the credit will automatically be applied to your original method of payment. When returning a gift, you'll receive your refund only in SlideBelts' store credit. Shipping costs are non-refundable.

GIFTS

Gift cards cannot be returned. Other gifts may be returned if they meet the eligibility criteria described above in our return policy. Provided the gift is eligible for a return, gift orders will be refunded to the purchaser. If you need to exchange a gift, please see above regarding our exchange policy.

BASEMENT BELTS

All Factory Seconds products are final sale and sold "as-is". Factory Seconds are only eligible for returns or exchanges if there is a mechanical defect and the product is not functioning properly. We are happy to assess return eligibility case-by-case within 45 days of original purchase. Please see above for more details on our return and exchange policies and to learn how to begin either process.

INTERNATIONAL FEES / CUSTOMS CHARGES

International (outside the USA) customers must pay applicable duty and customs charges. We are unable to supply estimated duties and taxes as this information varies by country. These fees will be an additional amount that will be collected upon delivery of your order. Please note, by placing an online order, you agree to being responsible for all taxes, duties, and customs charges. If your order is refused, you will still be responsible for charges incurred in shipping. Please contact your local government for specific details regarding sales tax, duty, and customs charges.

Once your return has been authorized, please mail the unwanted item(s) back to us at the following address:

SlideBelts5272 Robert J Mathews ParkwayEl Dorado Hills, CA 95762

If you do not see your confirmation, please check your junk/spam folder, sometimes our emails like to hide there.

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