Stackable Resistance Bands Set

HPG makes fitness accessible anywhere with its flexible shipping policy.

Country

Postal Service

Delivery within (business days)

USA

UPS/ DHL/ FedEx/ USPS

2-5 (excluding US territories, Alaska and Hawaii) 2 days express delivery from USA

Canada

UPS/ DHL/ FedEx

3-6 from USA

Australia

UPS/ DHL/ FedEx

3-6 From Singapore

Europe

UPS/ DHL/ FedEx

3-7 from USA

Singapore

NinjaVan/ Courier

1-3 From Singapore

Rest of the world

UPS/ DHL/ FedEx

3-10 from USA / Singapore

Shipment Confirmation and Order Tracking

Once your order has been processed, you will receive a shipping confirmation and tracking information. Please ensure you thoroughly double-check the shipping address before placing your order, as we will not be able to change your address once the order has been processed.

Customs, duties, and taxes

Your order may be subject to additional import fees upon delivery. The below information is simply a guide and is subject to change by the relevant authorities, so please check with the Customs department of your country to confirm any possible customs duties that you may owe.

The United States - No duties or customs fees are applicable.

Canada - Goods with a value for duty of CAD$40.00 or less will have no applicable customs duties and taxes. Goods with a value for duty of CAD$40.01 or greater, up to and including CAD$150.00, will be free of customs duties (however, taxes will remain applicable). Goods with a value for duty CAD$150.01 or greater will be subject to any applicable duties and taxes.

Australia - All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information.

Europe - Duty thresholds vary by country, more information here .

The United Kingdom - Customs Duty may become payable if the value of the goods is over £135, more information here .

Singapore - No duties or customs fees are applicable.

Refusing to pay customs

If you choose to refuse the customs fee and the parcel is returned to HomeProGym or destroyed, a shipping & handling fee may be deducted from your refund. If you're still unsure whether you'll be subject to customs fees, we recommend contacting your local customs office for more information before placing your order.

Missed delivery

Any orders that are unsuccessfully delivered and returned to the sender will be charged an admin fee of USD 25 on top of any shipping costs incurred by HomeProGym. Once returned the total will be deducted from your refund.

Contact - HomeProGym - Checkout

Detailed here are all the policies regarding our refund procedure.

30-Days Money Back Refund Policy

At HomeProGym , we want you to be completely satisfied with your purchase. However, we understand that sometimes you may change your mind. We offer a 30-Days Money Back refund policy, subject to the terms and conditions outlined below.

Eligibility for Returns

To be eligible for a return under our Money Back refund policy, your item must meet the following criteria:

Timeframe: You must initiate the return process within 30 days of receiving your order.

Condition: The item must be brand new, unused, and in the same condition that you received it.

Packaging: The item must be in the original, unopened packaging . All factory seals, shrink wrap, and tape must be intact.

Important Note: Due to health and safety standards and the nature of fitness equipment, we strictly cannot accept returns for items where the packaging has been opened, the seal has been broken, or the equipment has been assembled or used.

If an item is returned to us and is found to be opened, used, or assembled, a refund will not be issued, and the item will be returned to you at your expense.

How to Initiate a Return

If your item is unopened and within the 30-day window, please follow these steps:

Contact Us: Email our support team at support@homeprogym.com with your Order Number and a photo of the unopened package to confirm its condition.

Approval: Once we review your request, we will provide you with a shipping label and the return shipping address.

Shipping: Pack the item securely. As we provide a return label, we will deduct USD$25 on the amount of your refund.

Refunds

Once your returned item is received and inspected by our warehouse team, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If Approved: The package is confirmed unopened and in original condition. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 business days .

If Rejected: If the package is found to be opened or used, no refund will be issued.

Please note: Shipping costs (if paid at the time of original purchase) are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Damaged or Defective Items

Our 30-Days Money Back refund policy is separate from warranty issues. If you received a defective item or an item damaged in transit, please contact us immediately (within 48 hours of delivery) at support@homeprogym.com so we can evaluate the issue and make it right.

Cancellation Policy

With our new scanning and inventory system, our warehouse team processes orders faster than before. Once you click ‘confirm and pay’, we cannot guarantee that the order can be canceled.

Please note if we are able to cancel your order prior to it being processed, you will be charged for any processing and transaction fees incurred by HomeProGym for the order.

Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank as there is often some processing time before a refund is posted.

Despite all this, if you still have not received your refund yet, please contact us at support@homeprogym.com

Contact - HomeProGym - Checkout