STACK-201 Ankle Boot (Black Vegan Leather)

Free Standard Delivery Australia-Wide and to New Zealand on all orders $100 AUD or more. We ship from Sydney, Australia with Australia Post eParcel, all parcels include tracking and optional safe drop. We can ship to all addresses including PO Boxes, Locked Bags, Parcel Lockers etc.

We also ship worldwide with the exception of Sudan and Russia.

Most customer orders ship in 5-10 business days. This includes the time it takes to import stock from the USA warehouse. Choosing Express Post at checkout will NOT improve your order processing time, it only changes your delivery service from regular Aus Post to Express Aus Post.

We are an authorised retailer of Pleaser USA Inc. brands and import product on demand for our customers. Please allow approximately 5-10 business days for order processing while your item is shipped from the USA warehouse to us in Australia. During order processing your will receive an order confirmation email within 15 minutes of completing checkout, and then a shipment confirmation email approximately 5-10 business days later when your order ships from our Melbourne warehouse.

If you haven't received an order confirmation email within 1 hour, or a shipment confirmation email within 7 business days, please get in touch . We know your order is important to you and we get product out as fast as we can.SHIPPING METHODS:

Parcel Post: Australia Post's standard parcel service. This is an Australia-wide service with tracking and optional signature on delivery. No insurance is included. Price is calculated at checkout based on your delivery location and the combined weight of your order. Free Parcel Post is available at checkout for orders $100 AUD or more. You can check current domestic delivery times here and any service disruptions here .

Express Post: Australia Post's express parcel service and their fastest parcel delivery service. It is an Australia-wide service with tracking and optional signature on delivery. No insurance is included. Price is calculated at checkout based on your delivery location and the combined weight of your order. You can check current domestic delivery times here and any service disruptions here .

International Express: Australia Post's EMS International Express service . Tracking and signature on delivery is available for most countries, check the International Post Guide . Free International Express Post is available to NEW ZEALAND at checkout for orders $100.00 AUD or more. For all other countries, price is calculated at checkout based on your delivery location and the combined weight of your order. You can check service updates and International Delivery times here .

Contact - SHOE ME - Checkout

Exchanges, Store Credit, Returns & Warranty

Policy Updated: 5 March 2026

At Shoe Me we want you to love your new heels. If something isn’t quite right, we offer easy exchanges and store credit returns for unused items.

This policy does not limit your rights under Australian Consumer Law.

Quick Summary

•Returns are accepted within 60 days of order fulfilment for exchange or store credit only.

•Items must be unused, unworn and returned in the original box with no signs of wear.

•Returns must be packaged inside protective outer packaging (such as a satchel, bag, paper wrap or box). Please do not attach labels or tape directly to the shoe box.

•Australia – $10 flat-rate tracked return label.

•New Zealand – $20 flat-rate tracked return label.

•Other countries must arrange and pay for their own return shipping.

•Items marked Final Sale or discounted 30% or more cannot be returned unless faulty.

•All purchases include a 6-month warranty against manufacturer defects (excluding general wear and tear).

To start a return, log into your account at https://account.shoeme.com.au/ . You can log in using a one-time email code (no password required).

How to Request a Return

Submit your return request through your customer account.

Please include notes specifying whether you would like:

•an exchange, or

•store credit

All return requests are reviewed by Shoe Me staff before approval.

Once approved, we will email your return shipping label (for AU and NZ customers) and instructions.

Return Shipping Costs

Australia

$10 flat-rate tracked return label per item.

New Zealand

$20 flat-rate tracked airmail return label per item.

Rest of the World

Return postage costs are the responsibility of the customer. Shoe Me does not provide return labels outside Australia or New Zealand.

Change of Mind Returns

We accept change-of-mind returns within 60 days of fulfilment for exchange or store credit only.

Change of mind includes:

•incorrect size or fit

•ordering the wrong item

•deciding you no longer want the product

Items must be:

•unworn

•unused

•returned in the original shoe box

•in resaleable condition

Shoes returned with signs of wear (including marks on the sole) may be declined.

Refunds to the original payment method are not provided for change-of-mind returns.

Return Packaging Requirements

All returned items must be packaged in a protective outer layer such as a mailing bag, satchel, paper wrap or shipping box.

Please do not attach shipping labels or tape directly to the shoe box.

The shoe box is considered part of the product and must be returned undamaged and in resaleable condition.

Returns that arrive with labels or tape attached directly to the shoe box, or damaged packaging, may not be accepted or may incur a repackaging fee.

Final Sale Items

Items marked Final Sale or discounted 30% or more are not eligible for return, exchange or store credit.

The only exception is if the item has a major fault or is not as described under Australian Consumer Law.

Warranty, Defects & Faults

All Shoe Me products include a 6-month warranty against manufacturer defects from the order fulfilment date.

This warranty covers manufacturing faults or structural defects.

This warranty does not cover:

•general wear and tear

•misuse or accidental damage

•cosmetic wear from normal use

To submit a warranty claim:

•Submit a request through your customer account

•Email photos of the issue to hello@shoeme.com.au

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law.

If an item is faulty, not as described, or has a major defect, you may be entitled to a refund, replacement or repair.

EU Customers – 14 Day Cooling Off Period

If your order is shipped to the European Union, you may cancel or return your order within 14 days for any reason.

Items must be unworn, unused, with tags and in original packaging. Proof of purchase is required.

Contact

For any questions regarding returns or warranty claims please contact:

hello@shoeme.com.au

Contact - SHOE ME - Checkout