St. Christopher Tiny Saints Charm

Standard: Up to 7 business days from the date of shipment. (Monday through Friday only. Do not count weekends or holidays.)

Priority: 3-5 business days from the date of shipment. (Monday through Friday only. Do not count weekends or holidays.)

Two-day: 2 business days from the date of shipment. (Monday through Friday only. Do not count weekends or holidays.)

Next-day: Next business day from the date of shipment. (Monday through Friday only. Do not count weekends or holidays.)

Destinations outside the contiguous U.S.: Delivery time is influenced by many factors, including length of time in customs, and therefore cannot be estimated.

*Express Orders must be received no later than 12:00 p.m. Eastern Daylight/Standard Time. All orders submitted after that time will be processed the next BUSINESS day. Please allow one additional business day for all personalized orders.

PO Boxes: Please be advised that we cannot ship large boxes or express orders to PO Boxes.

Please note: Items ordered together may not necessarily be shipped together.

*During peak season (mid-Nov - Dec & April - mid-May), personalized orders can take up to 7 days to prepare before shipping.

Shipping and Handling - Destinations in the Contiguous U.S.

** Subtotal calculation for Free Shipping excludes gift cards and Good Catholic digital subscriptions. Subtotal includes the price of merchandise after coupons and discounts but before taxes. Other restrictions may apply.

Shipping and Handling - AE /APO, Alaska, Hawaii, Guam and Puerto Rico

*If your order exceeds the weight limit, Customer Care may contact you with an updated shipping charge. Note: Two-day and next-day delivery options are not available outside the contiguous U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible for paying duties, taxes, and/or fees on imported goods.

Shipping and Handling—Canada Only

*If your order exceeds the weight limit, Customer Care may contact you with an updated shipping charge. Note: Two-day and next-day delivery options are not available outside the contiguous U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible for paying duties, taxes, and/or fees on imported goods.

Shipping and Handling—Outside the U.S. and Canada

*If your order exceeds the weight limit, Customer Care may contact you with an updated shipping charge. Note: Two-day and next-day delivery options are not available outside the contiguous U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible for paying duties, taxes, and/or fees on imported goods. If you have any questions about shipping/delivery, please contact us at 1-866-522-8465.

Guardian Angel Protection™

When Guardian Angel Package Protection is selected at checkout, you are 100% protected. No matter the problem, throughout the shipping and delivery process, you're covered. No third-party shenanigans! Our top-rated customer care team will handle your claim with ease. Important: The cost associated with Guardian Angel Protection is not applicable towards the minimum purchase requirement for free shipping promotions.

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Satisfaction Guaranteed

We strive for your satisfaction with every purchase. If your order doesn’t meet expectations, we aim to make it right. To start your return, please contact us via email, customerservice@trinityroad.com , live chat on any of our product brand websites, or by phone, 866-522-8465 .

How to Return an Item

•Return Window: Items can be returned within 30 days of purchase. Customer is responsible for shipping cost unless otherwise stated below. Include a copy of your packing slip in the return.

•RMA Number: Required for all returns. Obtain by contacting our customer service via email, live chat, or phone.

•Return Timeframe: Items must be shipped within 7 business days of receiving the RMA number.

•Refund Processing: Processed within 7 business days of receiving the returned item. All refunds will be processed back to the original form of payment unless otherwise requested by the customer at the time of the return/RMA request and approved by customer service. Allow additional time for bank processing. Please note, we cannot issue a refund if we don’t receive your returned item.

•Incorrect Items: We cover return shipping fees. Please note that you may be asked to submit a photo of your product to our customer experience team member, especially if there is damage.

•Packaging: Items must be in original, undamaged condition and include all original packaging and components:

•Be in original, undamaged NEW condition, unaltered in any way.

•Be in its original vendor content packaging material.

•Be disassembled, if the item(s) were originally delivered disassembled

•Include all items in the set, if the item is part of a set.

Non-Returnable Items

•Custom or Personalized Items: Not eligible for return.

•Blessed Items: No blessed items are able to be returned. Please consider donating to a local parish or community.

•Shipping, Guardian Angel Protection, Gift Wrap Charges: Non-refundable.

•Final sale items are non-refundable.

Damaged Items

•To return defective or damaged products, please contact our Customer Experience team within 10 days of the delivery of your product.

•Our team prioritizes customer satisfaction, and we will get back to you quickly to give instructions on next steps, including how to ensure we cover your return shipping fees. To help us understand what went wrong, our customer experience may ask you to submit a photo of your damaged product.

Exchanges

•Policy: No direct exchanges at this time. Initiate a return, and please contact our customer care agents for help with a new order.

Guardian Angel Protection

•Coverage: If purchased at checkout, any lost, stolen, or damaged items will be covered. Contact customer service within 30 days for assistance.

•Important: The cost associated with Guardian Angel Protection is not applicable towards the minimum purchase requirement for free shipping promotions. Guardian Angel Protection will only cover orders sent to the correct address.

Holiday Return Extension

•Extended Return Period: Orders placed from November 1 to December 31 can be returned until January 30 of the following year.

Missing Items

Oops! If we missed something in your order, it is important to contact our customer experience team within ten (10) business days of the marked delivery date. We will be happy to replace what we missed or begin the refund process.

Cancellation Policy

•Free Cancellation: Available for orders not yet processed.

•To ensure your order arrives as quickly as possible, processing begins shortly after your order is placed. For this reason, we cannot guarantee that an order can be cancelled once processing has begun.

•If you need to cancel or modify an order, please contact our Customer Service team as soon as possible at 866-522-8465 or via Live Chat during business hours. Our team will do everything they can to assist you.

•Post-shipment cancellations are subject to return shipping fees.

•Non-Cancellable Items: Personalized, custom-made, or made-to-order items cannot be canceled.

For further assistance, contact our customer service team.

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