SS3 Gaming Mat

Effective Date: May 16, 2025

Thank you for shopping with SoccBloc Gaming. Below is our detailed shipping policy outlining processing, delivery times, and shipping options.

Manufacturing Time for Custom Orders

Our signature custom-designed soccer tables are made to order. Due to the craftsmanship involved, please allow 3–4 weeks for manufacturing and quality control.

Once your table is ready, we will notify you with tracking details as it moves into the shipping phase.

Standard Shipping Times

For in-stock, non-custom products:

Processing Time: Orders are processed within 1–2 business days

Domestic Delivery: Standard shipping typically takes 3–5 business days via our trusted carriers (UPS, FedEx, USPS)

Shipping timelines may vary slightly based on your location and time of year.

Expedited & Overnight Shipping

We offer expedited and overnight shipping options at an additional cost. These options can be selected at checkout.

Overnight shipping is only available for non-custom, in-stock items

•Rates will vary depending on delivery location and item weight

For urgent orders, please contact info@soccbloc.com prior to ordering to confirm availability.

Tracking Your Order

You will receive a confirmation email once your order is placed, and a follow-up email with tracking information once your order ships.

International Shipping

At this time, SoccBloc Gaming ships only within the United States. For international inquiries, please contact our support team.

Delays & Exceptions

We are not responsible for shipping delays caused by:

•Carrier issues

•Weather disruptions

•Inaccurate shipping information

We will do our best to assist you in resolving delivery issues but recommend contacting the carrier first once your package is in transit.

Shipping Questions & Support

If you have questions about your order status or need assistance with a shipping request, please contact:

info@soccbloc.com

Contact - SoccBloc - Checkout

Last Updated: May 16, 2025

At SoccBloc Gaming, we want you to be fully satisfied with your purchase. Please read our refund and return policy carefully to understand your rights and obligations.

Return Window

We offer a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

•Your item must be in the same condition you received it—unworn or unused, with tags intact, and in the original packaging.

•You must provide proof of purchase (e.g., receipt or order confirmation email).

Return Process

To initiate a return:

•Contact us at info@soccbloc.com with your order number and reason for return.

•If your return is approved, we’ll provide a return shipping label and instructions.

•Returns must be sent to the address we provide after return approval.

Note: Items returned without prior authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can evaluate and resolve the issue.

Non-Returnable Items

The following items are not eligible for return:

•Custom or personalized items

•Perishable goods (e.g., food, flowers)

•Intimate or personal care items (e.g., beauty products)

•Hazardous materials, flammable liquids, or gases

•Digital products (e.g., downloadable content or game keys)

•Gift cards

•Sale or clearance items

If you are unsure whether your item qualifies for a return, contact us before purchasing.

Exchanges

We do not offer direct exchanges. The fastest way to obtain the correct item is to:

•Request a return and ship back your original item

•Place a new order for the desired product after your return is approved

EU Consumer Rights: 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason, without justification, under the EU Consumer Rights Directive.

Items must still meet return conditions: unused, with tags, and in original packaging, with proof of purchase.

Refunds

Once we receive and inspect your returned item:

•We will notify you of the refund approval status

•If approved, your refund will be processed back to your original payment method within 10 business days

Once we receive and inspect your returned item:

•It may take additional time for your bank or card issuer to post the refund

•If 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@soccbloc.com

Contact Us

For any questions related to returns, refunds, or product concerns, reach out to:

info@soccbloc.com

Contact - SoccBloc - Checkout