Speed Rope 8'

All standard domestic orders are dispatched using Royal Mail or Parcel Force as default and may require a signature upon receipt of the goods. We charge flat rates per address, depending on the delivery method and total weight of order. Rates (incl. VAT) are as follows:

Service | Delivery Time | CostStandard Delivery | 2-3 Working Days | £4.99Express Delivery | 1-2 Working Days | £6.99Collect in store | 1-2 Days Working Days | Free

We offer free postage on all orders over £75.00

*We aim for all orders to be dispatched the same working day if you order before 2:00pm Monday to Friday. Royal Mail Tracked 24 aim to deliver your parcel the next working day but please be aware this is an estimate rather than a guarantee.

During seasonal peaks please allow up to 2 working days for your order to be dispatched on your designated service. If you require any further information on this, please contact our Customer Care team. Your order may be split into separate packages.

Please note: Some items may incur additional postage charges due to their size and weight. This will be displayed at the checkout stage of your purchase. Example products: Umbrellas, golf clubs, hockey sticks, racquets, snooker/pool cues, skis/snowboards, table tennis tables etc.

COLLECT IN STORE

We offer a Collect in Store option at our checkout page. Once your payment is processed and your order is ready to collect, we will send you a 'Ready for Collection' email.

- Please do not attempt to collect your order unless you have received your ‘Ready for collection’ email.

- Collection can be made Monday - Saturday between 10am-5.30pm. The store is currently closed on a Sunday therefore no collections are available on this day.

We keep orders for 14 days and after that we'll return the items to stock and issue you with a refund, through the same method of payment that was used when your order was placed. If you can't pick up within 14 days, we can sometimes extend the holding period, please call our Customer Service Team who can help you with your request on +44(0)141 221 3322

Greaves are happy to refund any perfect merchandise returned with a receipt/invoice.

HOW DO I ASK FOR A REFUND OR RETURN?

Follow this link to our Returns Portal , and enter your contact details and order number. You will then be prompted as to whether you would prefer a refund or store credit, and this information will be used by our customer service team to process your request and reply within 1-2 working days. Please be aware that during seasonal peaks there may be a slight delay. WHAT IS OUR RETURN POLICY? ONLINE While we hope that you will love every purchase, if you are not completely satisfied with your goods, we will happily offer you a full refund or online credit. You are entitled to return if you contact Greaves Sports within 14 days of receipt. Outside of this time, orders will be issued with an e-voucher or rejected. READ THE POINTS BELOW CAREFULLY REGARDING ALL RETURNS: Clothing: • The item must be in a perfect, resalable condition with all labels and tags attached. Footwear: • Must be tried on carpeted surfaces. Do not apply any labels or adhesive tape directly to the product box. Items mistreated this way will be rejected. Non-returnable: • Greaves Sports cannot accept returns on underwear or face masks for hygiene reasons. • Any personalised items such as football boots & shirts. Additional: • Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return. • The package is your responsibility until it reaches us, therefore, we recommend that you send the package by recorded delivery for security purposes which will insure you for the value of the goods. • Please keep a record of proof of postage with the tracking number. • If you receive a complimentary gift with your order(s) as part of a ‘gift with purchase’ promotion you must return the gift to us with your item(s). WHEN WILL I RECEIVE MY REFUND? We aim to process all refunds within 1-2 working days of receiving the item. Please be aware that during seasonal peaks there may be a slight delay. All successfully returned items will be credited to the account used to originally purchase the item(s). Card: Allow 3-5 working days for this transaction to appear on your bank statement. PayPal: PayPal will send a confirmation email advising your refund amount and original payment method you used. Amazon: Amazon will send a refund confirmation to which card your refund if going back to. However, allow 3-5 working days for this transaction to show on your bank statement. Online E-Voucher: Any returns outside of our policy may be able to be issued with an online e-voucher. For more information, you can contact us at customer.services@greavesports.com CAN I RETURN MY ONLINE PURCHASE TO YOUR STORE? Yes, you may return your item(s) to our Gordon Street store. Please bring your item(s) with your invoice. IN-STORE PURCHASES Within 14 days, Greaves are happy to exchange or refund any perfect merchandise returned with a receipt/invoice. Sale items or items returned with a gift receipt qualify for an exchange or store credit only. This does not affect your statutory rights. HOW TO RETURN YOUR ORDER? UNITED KINGDOM Option 1. Please post your order to our Returns Department, including the order number on your receipt or sales confirmation email:

Returns Departmentgreavessports.com23-25 Gordon StreetGlasgowG1 3PWUnited Kingdom

Option 2.When your refund request is approved in the Returns Portal , you will receive an email linking to our Royal Mail tracked return process. If you would like to use this method, please follow the link and complete the form, then print the label at home or at a Post Office. Please include the order number on your receipt or sales confirmation email.Please note this is not a free service, and the postage amount will be deducted from any refund total. INTERNATIONAL 1) Package up your return and make sure it is fully enclosed. 2) Ensure package is labelled with correct return address: Returns Departmentgreavessports.com23-25 Gordon StreetGlasgowG1 3PWUnited Kingdom 3) Take the item/s to your local Post Office and send on a trackable service. Make sure you advise the Post Office that this is a return. The return costs and any duties are your responsibility. Keep hold of any proof of postage receipts you receive until the refund has been completed. DEFECTIVE ITEMS? If your item(s) is damaged or has a manufacturing fault we may be able to offer alternatives such as repair or exchanges. In most cases, you will need to return your item(s) for assessment by our returns department. Goods are classified as faulty if they are received damaged, or where a genuine manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted. Greaves Sports cannot accept any responsibility for damaged items or where a fault occurs after a period of 6 months since purchase. In some cases, we may be able to resolve these matters with the manufacturer but we cannot make any guarantees and these matters will be dealt with on a case by case basis. Once the item(s) is returned a member of our customer care team will inspect the item to determine the cause of the fault and whether you are entitled to a refund, exchange or repair. In some cases, we will have to liaise with the supplier directly. Where possible faulty items will be repaired either by Greaves Sports or by the manufacturer. Most manufacturer repairs usually take between 2-6 weeks depending on the fault, however, you will be advised of this should your item need to be repaired. If an exchange is offered on a faulty item please be aware that we are only able to do so subject to availability. A full refund will only be offered if the item cannot be repaired or replaced within a reasonable length of time. For information on all faulty items outside of our returns policy, please contact customer.services@greavessports.com