Spectra Projection Element Gray 110" Fixed Frame Projector Screen

Signature Requirement

We reserve the right to mark deliveries as Signature Required unless you request otherwise. For special delivery instructions, contact Customer Service immediately.

Free Shipping Orders

If your order received Free Shipping, our actual outbound shipping cost will be deducted from any refund. Return shipping costs are the responsibility of the customer.

Refused Deliveries

Once an order has shipped, it cannot be canceled. If delivery is refused, round trip shipping charges including outbound and return freight will be deducted from the refund. A 20% restocking fee will also apply along with additional fees for non like-new condition.

LTL and Truck Deliveries

LTL freight deliveries are made to the back of the truck only.

•Liftgate, inside delivery, and other special services must be arranged before shipment.

•If additional services are requested at the time of delivery without prior arrangement, the customer is responsible for all added charges.

Damage Policy

Visible Damage

•Freight shipments must be inspected while the driver waits.

•If damaged, refuse delivery.

•Failure to inspect may void damage protection.

If You Cannot Inspect

•Mark the shipment as DAMAGED before signing.

•Keep all packaging materials.

•Report concealed damage within 2 days or a claim cannot be filed.

FedEx and UPS Deliveries

If a carrier leaves the package at your door, you must contact the carrier within 24 hours to file a claim and notify us immediately.

Shipping to Freight Forwarders

•You must confirm shipping dimensions before manufacture or shipment.

•If the freight forwarder rejects the shipment, the customer must arrange alternate delivery.

•We cannot reroute freight once it leaves the freight forwarder’s warehouse.

DOA Shipments

Items that arrive DOA or defective must be reported immediately and require an RMA. DOA items qualify for exchange only unless otherwise specified.

Effective Date: December 5, 2025Last Revised: November 4, 2025

We reserve the right to update, modify, or replace any part of these policies at any time without prior notice. It is the customer’s responsibility to review these policies periodically for changes. Continued use of the website or placement of an order following the posting of any policy updates constitutes acceptance of those changes.

Contact - ProjectorScreen.com - Checkout

Return Eligibility

You may return your purchase within 30 days of receipt for an exchange or a refund of the purchase price, excluding shipping and handling costs.

All return requests must be submitted to and approved by our Customer Service Department. An RMA (Return Merchandise Authorization) must be issued within 30 days, and the item must be received at our fulfillment center within 40 days of the ship date.

Restocking Fees

•A 20% restocking fee applies to all non-error returns in like-new condition.

•Additional restocking fees may apply if the item is not returned in like-new condition.

•Returns may be refused if the item shows signs of use, damage, or unacceptable condition.

Return Requirements

All returned items must include:

•Original packaging including box, bags, and foam

•Manufacturer documentation such as manuals or warranty cards

•All accessories including remotes, cables, batteries, software, or cases

•The original intact UPC barcode

•A valid RMA number

Removal of the UPC barcode voids all return eligibility.

Non Returnable Products

The following items cannot be returned under any circumstances:

•Paint on Screen

•Screen Innovations

•Elite Screens

•Stewart Filmscreen

•Balt, Best-Rite, Mooreco, Ghent

•Vividstorm

•madVR

•Panamorph

•Custom made products or special order items

•Green Screens and Video Conference Backgrounds

•JVC bulbs and emitters

•Epson bulbs

•Refurbished or B-Stock items

Projector Usage Limit

Returned projectors must show fewer than 10 hours of usage on the bulb or laser light engine. Exceeding this limit may result in refusal of the return or additional restocking fees.

Refund Deductions

•Shipping charges are not refundable.

•For orders that received Free Shipping, our actual outbound shipping cost will be deducted from the refund. Outbound freight varies by carrier, size, weight, distance, and service class. This amount is calculated after the return request is initiated and will be communicated to you before the refund is issued.

•You are responsible for all return shipping costs. If we provide a return label, the cost of the label will be deducted from the refund and communicated to you before processing.

Refused Deliveries

If you refuse delivery for any reason, the order will be treated as a standard return. Round trip shipping charges including outbound and return freight will be deducted from the refund. A 20% restocking fee applies along with any additional fees if the product is not returned in like-new condition.

Order Cancellations

We will do our best to accommodate cancellation requests, but cancellations are not guaranteed once an order has been placed.

•Certain items including special orders, custom items, and large quantity orders are non cancelable once placed.

•If an item is eligible for cancellation, a 5% cancellation fee applies to cover non refundable payment processing fees.

•All cancellation requests must be submitted in writing and approved by our Customer Service Team.

•Orders that have already shipped cannot be canceled. If shipment cannot be intercepted, the order will follow the standard return policy.

For full details, see the Order Cancellation Policy inside our Terms of Service.

Gift Certificates and Promotions

If your purchase included a free gift card or gift certificate, any unused balance will be voided if the qualifying item is returned. Any redeemed amount will be deducted from your refund.

DOA and Defective Items

Items that arrive damaged or defective follow the DOA and Defective Item Policy described in our Shipping Policy and Terms of Service.

Effective Date: November 4, 2025Last Revised: December 5, 2025

We reserve the right to update, modify, or replace any part of these policies at any time without prior notice. It is the customer’s responsibility to review these policies periodically for changes. Continued use of the website or placement of an order following the posting of any policy updates constitutes acceptance of those changes.

Contact - ProjectorScreen.com - Checkout