Spaghetti Strap Bodysuit

DOMESTIC SHIPPING

We are pleased to offer complimentary shipping via USPS Priority Mail, USPS First-Class Mail or UPS Ground for all orders shipping to locations within the United States. Pending credit verification, please allow 1-2 business days for order processing. While shipping times may vary, you should expect to receive your product order within 3-7 business days.

You will receive an email with your tracking number the day your shipment is released to the USPS or UPS.

Please ensure your mailing address is correct at checkout. We are unable to reroute shipments and, if an order is returned due to an invalid address, it will be processed as a return. Additionally, once an order has been successfully delivered to the confirmed shipping address, we cannot be held responsible for lost or stolen packages. We ask that you please contact the shipping provider listed in your shipping confirmation email.

INTERNATIONAL SHIPPING

We send most international packages via First Class International Mail, which doesn't include features such as tracking information or delivery confirmation. You can choose other options (like Priority Mail international, DHL, or UPS). Shipping times vary depending on location, time of year, and local postal service. On average, orders should arrive in 2-4 weeks.

International customers are responsible for all fees, taxes, and customs duties/clearances associated with shipping to their respective countries. Please note that these charges are beyond our control and are at the discretion of your local customs officers or post office.

HOW WILL I KNOW IF MY ORDER IS ON ITS WAY?

All of our orders are processed via our website. Upon fulfilling your item, you will receive a confirmation email along with a tracking information (where applicable) to the email address you provided when you made your purchase. Your shipment is then sent within 1-2 days to be processed via USPS or UPS. Please be sure to check your spam and junk mail to see if there is any information regarding your order.

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We perform quality inspections on all of our designs and are confident that all orders are up to standard prior to being shipped.

If you are dissatisfied with your product please contact us at info@enbelleepoque.com and our customer satisfaction team will be pleased to assist you.

We accept returns on non-personalized designs within 14 days of delivery date. Items purchased as “FINAL SALE” cannot be returned or exchanged, no exceptions. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund. This includes the original packaging and the box it came in. To complete your return, we require a receipt or proof of purchase. Shipping charges for returns/exchanges are not credited unless there is a defect in the merchandise. International orders are final sale only and may not be returned or exchanged. En Belle Époque is not responsible for international shipments lost in transit.

*Please Note: Items that qualified for free shipping that are being returned without an exchange will have our standard shipping charges deducted from the refund or credit.

HOW DO I RETURN AN ITEM?

Once your return is authorized, you’ll receive a confirmation e-mail with step-by-step instructions.

WHAT’S YOUR RETURN POLICY ON SALE ITEMS?

Orders placed during online sales/promotions are final - no refunds or exchanges are allowed. If merchandise is returned despite this policy, items will be sent back to you.

WHEN WILL I GET MY REFUND?

Please allow up to 10 business days for your refund to be processed.

CAN I CANCEL MY ORDER?

Unfortunately, once your order has been finalized we are unable to cancel and refund your order.

I CHANGED MY MIND AND WANT ANOTHER COLOR. CAN I RETURN OR EXCHANGE MY DESIGN?

We cannot provide a refund or exchange for pure change of mind on product that has been personalized.

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