Sour Watermelon Bricks

At Poppin Candy we pride ourselves on ensuring the fastest, most reliable shipping possible by using only internationally recognised couriers and fully tracked services.

We only ever send parcels to the exact address provided you. If you make a mistake with your address, please do let us know as soon as possible. We cannot promise anything, but we will try our absolute best to ensure the parcel gets posted to the correct address.

Please do note that we accept no liability for any parcels that are lost, misplaced or incorrectly delivered if the address information provided is incorrect, so please do ensure you enter the correct one the first time! Should the parcel be returned to us due to an address error, you not being in to receive the parcel (or failing to collect from your local post office), or for any other reason we will contact you and let you know that we will repost it to you, but we must add the relevant shipping fee onto the total cost. The 'relevant shipping fee' for all UK parcels is £4.99. The 'relevant shipping fee' will vary for international orders and will be calculated at the time. Please also note that if our courier cannot deliver to your provided address due to you not being present to accept delivery, delivery to a nearby collection point is classed by both us and all couriers as a 'successful delivery', and we therefore accept no responsibility, and will issue no refunds, should you fail to collect it in the designated time period.

We will not under any circumstances refund an order (including the shipping fees) which has failed to be delivered due to any of the aforementioned reasons.

Please make sure you are aware of any customs/import fees that may arise when shipping packages into your country. We cannot advise on this as the process differs from country to country. Please see below -

We also do not accept liability for any international parcels which do not pass your country's customs clearance process or incur customs charges. Different countries' customs clearance processes can differ in speed, strictness, fees, and other factors and these are completely out of our hands. This is something which you must look into and is a risk that you take when placing an online order from overseas - it is the customer's responsibility to be aware of any potential extra fees which they may incur from importing purchased goods into their country. If a customer refuses to pay the customs charges/import duties/taxes/fees and the item is returned to us, we will be unable to issue a refund due to the spoilable nature of food & drink products and the length of time that it takes for these refused returned parcels to get back to us. If it is returned to us within a short amount of time, and the product is not spoiled, we may be able to offer a discretionary partial refund - this will, at a minimum, have the initial shipping fee, return shipping fee and a 25% restocking fee deducted. Due to this, we are also unable to accept any cancellations/refunds.

We cannot accept responsibility for changes to products' shape, texture, form, etc. that can reasonably be expected to occur to food & drink items whilst being shipped internationally. This includes melting of sweets and/or chocolate which are shipped to warm areas - unfortunately the effects of the weather where you live are completely out of our control! This also includes the crushing/breaking of freeze dried sweets/snacks due to their more fragile nature when compared to sweets/snacks that have not been freeze dried. We will not, under any circumstances, issue a refund for damage that can reasonably be expected to occur to food & drink items, including packaging, whilst being shipped which does not affect the customer's ability to consume and enjoy the product as intended (i.e. for its taste - we do not sell collectibles which are intended to be kept and displayed). Do bear this in mind before ordering.

All shipping time estimates are provided by the couriers. These are what they aim for in every possible situation, however please do understand that potential delays can occur, due to COVID-19, strikes, etc. These are, unfortunately, out of our control and we cannot issue any refunds for orders that are not delivered within the standard estimated timeframes. Our dispatch times should also be viewed as a guide - most parcels are dispatched very quickly (usually towards the lower end of the dispatch time estimate), but during particularly busy periods some parcels may be sent slightly outside of these timelines.

We accept no liability for any missing orders if the tracking information for the parcel is showing the order as delivered to the provided address.

We DO NOT SHIP TO PO/APO/FPO BOXES OR ANY OTHER BOX-TYPE ADDRESSES - please provide a residential address for delivery. This is clearly stated on our checkout page within the shipping address field to reduce the chance of it being missed. If it is missed, and you enter a PO/APO Box address, this can cause delays with dispatch and delivery as we have to realise the PO Box error (this can be a number of days after you ordered), email you to request a residential address, and then wait for a response. This delay is not our fault and if you wish to cancel an order, the cancellation fee still stands. We are also not responsible for any Box addresses which slip through our couriers' systems, are shipped and then fail delivery - we will under no circumstances issue a refund.

Dispatch times: Domestic/UK Orders 1-3 working days, International Orders 1-7 working days

Please note that the dispatch times stated above are what we always aim to stay within, however, during particularly busy periods, it may be possible that we run slightly over these. But don't worry, the shipping services we use are incredibly fast, so once shipped you will receive your order very quickly!

Parcels are only shipped on weekdays - Saturday and Sunday are not 'working days'.

If you do have any questions, please feel free to email us at info@poppin-candy.co.uk

Contact - Poppin Candy - Checkout

Our returns policy -

- Due to the fact that all of our items are food/drinks, we cannot accept returns of any items from a parcel which has been opened under any circumstances due to cross-contamination, hygiene and health & safety reasons

- Should you wish to return a completely unopened parcel, please contact us at the email below. All returned parcels must be received back at our warehouse within 14 days of them being delivered to you otherwise we will be unable to accept the return

- If you are looking to cancel an order that you have placed, you can email us at the email address provided below. Please note that orders can only be cancelled if the fulfilment process has not already begun. This is because all items are mixed, bagged, picked and packed specifically for your order, and once this fulfilment process has begun we can no longer cancel the order. This process can often begin as soon as your order is placed, therefore cancellation of your order may not be possible. Please note all cancellation and return refunds are subject to a 9.7% deduction - this represents the transaction fees that we have to pay when a payment is processed, and which we do not get returned to us upon the cancellation of an order. For returns, the postage cost shall not be refunded as this has already been incurred by us

- Please note that it is highly unlikely that we will be able to cancel an order when an express method of shipping is chosen. Fulfilment can begin immediately, meaning we do not have time to then cancel the order before it progresses along the fulfilment process and is collected by our courier

- Please note that we cannot cancel an order for a gift card under any circumstances

- Under no circumstances shall we issue a refund or accept a return due to personal preference factors which are completely out of our control (eg. you not liking a certain sweet, drink etc.)

- Once processed by us, refunds can take up to 14 working days to then appear back in your account. This is a banking process which we have no control over and therefore unfortunately cannot speed up. This is the same as for all online refunds

If there is a genuine problem with your order, or should you have any further questions, please feel free to email us at info@poppin-candy.co.uk .

Contact - Poppin Candy - Checkout