SOPHIA

🔍 UNIVERSAL TRACKING

For all CASELES™ orders, enter your tracking number via 17Track for real-time updates.

TRACK ON 17TRACK.NET

🇬🇧 United Kingdom Shipping

Processing Time:

1-3 Business Days

Shipping Time:

5-7 Business Days

*Free shipping on orders over £30.

🌍 Germany & EU Shipping

🇩🇪 Germany

5-7 Business Days

🇪🇺 Rest of EU

5-8 Business Days

*Free shipping on orders over €30.

🇦🇺 Australia Shipping

Processing Time:

1-3 Business Days

Shipping Time:

4-7 Business Days

*Free shipping on Australian orders over $30 AUD.

📦 Regional Tracking Channels

For regional carrier tracking and support:

Royal Mail (UK) DHL (Europe) Australia Post (AU) iMile (AU)

Need Assistance?

Our customer support team is here to help. Email: Contact Support

Note: All customs duties for UK, EU, and AU orders are covered by CASELES™.

Contact - Caseles UK - Checkout

Returns & Exchanges Made Simple

At Caseles UK, we stand behind our gear. Not happy? We'll make it right.

📅

60-Day Window

Plenty of time to test it in your workshop.

⚡

Fast Processing

Exchanges processed within 2-3 business days.

📞

UK Support

Real people in London answering your calls.

Order Cancellation

Changed your mind? No problem. Orders can be canceled within 24 hours of purchase. How to cancel: Call us at +44-7751-440-154 or email support@caseles.com . *Note: After 24 hours, orders move to our workshop for processing and cannot be canceled.

60-Day Return Policy

•Merchandise must be returned within 60 days of the order date.

•Items must be unused, undamaged, and in original packaging to qualify for a refund.

•To start a return: Email support@caseles.com with your tracking number and a photo of the item. We’ll confirm your request within 72 hours (working days).

•Refunds appear on your account within 3–5 business days after approval.

•*Final Sale items and original shipping charges are non-refundable. International orders (including Canada) do not receive prepaid labels.

Exchanges

Need a different size or color? We process exchanges within 2-3 business days of receiving your item. One exchange per order allowed.

Coupon Codes

Forgot your code? Contact us within 12 hours of ordering. Only one code per purchase. Codes cannot be applied retroactively after shipping.

Still have questions?

We're happy to help you find the right fit.

Contact Us Now

Contact - Caseles UK - Checkout