Soft Focus

*Please visit our Shipping and Returns page for more information.

DOMESTIC (USA)

To qualify for free domestic shipping, orders must reach $50 (excluding taxes and after discount has been applied).

USPS is the dedicated shipping method for all orders shipping to a P.O box verified address. Fedex will not process P.O box shipments at this time.

CANADA & INTERNATIONAL

To qualify for free international shipping, orders must reach $100 (after discount has been applied).

Please note that orders shipped internationally can take up to 30 days and may be subject to duties and customs fee upon receipt. Jouer Cosmetics is not responsible for these additional fees as they are the responsibility of the recipient. We recommend to contact your customs office to determine what these additional costs may be.

- USPS International: At this time, USPS does not guarantee a designated ship window

- DHL: 3-7 Business Days

DO YOU SHIP TO THIRD-PARTY CARRIERS?

We are unable to complete processing on orders attempting to ship to Third Party Carrier Services, as we have no way to ensure delivery, nor remain updated on Tracking information once this shipment has been handed off to another party. For more information, please contact our team at customerservice@jouercosmetics.com.

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?

Please allow 3-5 business days (Monday through Friday) for orders to be processed. Orders placed after 10:00 am PST on Fridays or during special promotions and new product launches may experience longer processing times (Monday through Friday).

I DID NOT RECEIVE TRACKING INFORMATION YET

Please allow up to 3-5 business days to receive an email with tracking information. To ensure you receive your email, please add tracking@jouercosmetics.com to your mail client to prevent it from going into your spam folder.

If you are not completely satisfied with your Jouercosmetics.com purchase for any reason, please return the gently used product(s) for a full refund within 30 days of the delivery date. Products purchased with store credit, gift card, or e-gift card will receive the return in the form of a Jouercosmetics.com store credit. Jouer Cosmetics only accepts returns on items purchased from Jouercosmetics.com “Kiss'em Goodbye” items are not eligible for return or exchange and are FINAL SALE. Items purchased at a discounted rate greater than or equal to 50% are final sale. These items are not eligible for return, refund, or credit. Your return will be processed and your account credited within 10 to 15 business days from the day your return is received to 19801 Nordhoff Pl #111 Chatsworth CA 91311. Jouer does not refund, or pay for return shipping.