SmartGlow - Motion-Sensing LED Night Light

Welcome to GNVibe! We are committed to ensuring that your shopping experience with us is smooth and enjoyable. Below is our detailed shipping policy to help you understand how we handle orders, shipping, and delivery.

Processing time

•Orders are typically processed within 3-7 business days (Monday to Friday, excluding holidays) after payment is confirmed.

•Please note that during high-demand periods, processing times may be slightly extended.

Shipping methods and delivery times

Average time: 8 – 16 days business days, depending on destination.

Delivery times may vary based on your location and selected shipping method. Please note that these timeframes do not include order processing times.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Shipping rates

Shipping rates are calculated based on the weight, dimensions, and destination of your order. Final shipping costs will be displayed at checkout before you complete your purchase.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email in vibe@gnvibe.com with the subject line "CANCEL".

Order tracking

Once your order is shipped, you will receive a confirmation email with tracking information. Use this tracking number to monitor the progress of your shipment.

International shipping

We are proud to offer international shipping to select countries. Please note:

•Delivery times for international orders may vary based on customs processing in the destination country.

Undeliverable packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect, we will notify you promptly. Additional shipping fees may apply for re-delivery.

Incorrect address

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

Damaged item

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

- Your order number.

- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge. We will work with the carrier to resolve the issue and ensure your satisfaction.

I have a question that wasn't answered, can you please help?

If we still haven't managed to answer your question, please feel free to contact us and we will do our best to reply within 24 hours :)

Contact us

If you have any questions about our shipping policy or need further assistance, please reach out to our customer support team at vibe@gnvibe.com

Thank you for choosing GNVibe! We appreciate your business and look forward to serving you.

Contact - GNVibe - Checkout

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at vibe@gnvibe.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at vibe@gnvibe.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 20 business days have passed since we’ve approved your return, please contact us at vibe@gnvibe.com.

Contact - GNVibe - Checkout