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Furniture Delivery

Furniture and other large items are shipped via Furniture Truck Delivery. We offer two types of delivery services: Front Door Delivery and White Glove Delivery. All furniture orders will be shipped by default with our Front Door Delivery service, unless the White Glove Delivery option is requested. All long distance furniture deliveries will be scheduled Monday through Friday during daytime hours. Expedited delivery is not an option for Front Door and White Glove Delivery items. The customer is responsible for ensuring that the shipping information listed on the order is accurate. Once shipped, any changes in your shipping address can result in additional shipping charges.

Front Door Delivery is the default delivery option for all furniture and large items. White Glove Delivery is available at checkout. All White Glove Delivery furniture orders will be shipped complete. For more information, please call us at 1.800.268.2560 .

Front Door Delivery : Includes delivery to the first threshold (front door, curbside, garage, lobby, or loading dock; depending on delivery conditions) and a 4 hour delivery window. Your in-stock furniture will be delivered in approximately 1 to 2 weeks. On occasion, Front Door Delivery service will only have a one person delivery team, so it is recommended to have 1 or more people help you with certain Front Door Delivery orders. You will be responsible for unpacking, debris removal, and all applicable assembly.

•White Glove Delivery: Includes a two person delivery team that will handle light assembly, debris removal, and the careful placement of furniture (up to 1 flight of stairs). Your in-stock furniture will be delivered in approximately 2 to 3 weeks. As a courtesy to our customers, White Glove Delivery includes the removal of all packaging. Please request to keep all of the packaging if there is a possibility for a return with the eligible item.

Disclaimer

Freight damages on occasion do occur in transit. Please follow the procedures below:

•Inspect your shipment right away within 24 hours.

•If you suspect hidden damages, open the box and check the condition of the merchandise.

•If you find damages, please have the driver make note on the freight bill the number of damaged pieces and a detailed description of the nature of the damage.

•Be prepared to provide proof of damages with photographic documentation of the damaged box and merchandise.

•Call us for immediate assistance at 1.800.268.2560 or email us at shopdesigntap@gmail.com .

The customer is responsible for determining whether merchandise can be delivered from the delivery truck to the item's final destination. Please be aware of corridors, doorways, elevators, ceiling heights, turning radius, etc. which may cause a delivery problem. If the customer is not home at the time of a furniture delivery, additional shipping charges may be incurred for re-delivery. All shipping charges are non-refundable. Customer is responsible for any additional return shipping costs.

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. All returns and items cancelled in transit will be subject to a 25% restocking fee.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@shopdesigntap.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@shopdesigntap.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Made to order products

Refunds We will notify you once we’ve received your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.If more than 15 business days have passed since we’ve approved your return, please contact us at sales@shopdesigntap.com .

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