SkinSculpt Microcurrent Wand

Savelle Shipping Policy

At Savelle, we aim to deliver your beauty and wellness products safely and on time. Please read our shipping guidelines below to know what to expect once you place an order.

Processing Time

All orders are processed within 24 to 48 hours. Once your order is processed, it will be handed over to our logistics partners for dispatch.

Shipping Time

Our standard delivery timeframe is 7 to 15 days, depending on your location and customs clearance procedures.

Order Tracking

Once your order is shipped, you will receive a tracking number by email or SMS. You can use this tracking number to monitor your package until it arrives at your doorstep.

Shipping Destinations

We ship worldwide. Delivery times may vary slightly based on destination and local postal services.

Delays

Although we work hard to ensure timely delivery, unforeseen factors such as customs checks, logistics delays, or peak holiday seasons may cause slight delays. We kindly ask for your patience in such cases.

Incorrect Address

Please ensure your shipping address is accurate when placing your order. Savelle will not be responsible for delays or lost packages due to incorrect address information.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected timeframe, kindly reach out to our support team, and we will resolve it promptly.

Contact Us

For any shipping inquiries, please contact our customer support team at any time. We are always ready to assist you.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at siderealdepths@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at siderealdepths@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at siderealdepths@gmail.com.

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