SimpleStick™ Motion Light

Thank you for shopping with SICKHAUS LTD [SICKHAUS LTD overview - Companies House - GOV.UK]. We aim to provide clear and transparent delivery timelines for all of our international orders.

Order Processing: All orders are processed within 1–3 business days. You will receive a tracking number via email as soon as your package is dispatched.

Fulfillment Location: To offer unique homeware ranges, our products are dispatched directly from our trusted, vetted international manufacturing and fulfillment facilities located overseas (specifically in China).

Delivery Timelines: Because items ship directly from our global fulfillment facilities, standard delivery to our target markets in the UK, USA and Australia generally takes 4 to 12 business days from the date of dispatch.

Customs and Import Duties: Customers are the importers of record. SICKHAUS LTD is not responsible for any local customs fees, import taxes, or delivery delays imposed by the destination country's customs authorities.

Important Notice on Product Imagery & Display AccuracyAt SICKHAUS LTD, we leverage advanced digital rendering to showcase our homeware lines [SICKHAUS LTD overview - Companies House - GOV.UK]. Please note that our product images are high-fidelity, complete AI-generated reproductions and digital staging environments rather than standard camera photographs. These digital models are engineered to match the exact dimensions, aesthetics, and specifications of the physical items. However, due to the nature of digital rendering and the individual color calibration profiles of consumer phone and monitor screens, slight variations in color, hue, and minor product details may occur between your screen display and the physical item delivered. We list precise measurements on each product page to ensure full transparency.

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Last updated: May 16, 2026

At SICKHAUS LTD, we want you to be completely satisfied with your purchase [SICKHAUS LTD overview - Companies House - GOV.UK]. Please review our comprehensive refund and cancellation terms below.

1. 60-Day Return Window

We offer an extended 60-day return policy, which means you have 60 days after the date you receive your item to request a voluntary return for a refund.

To be eligible for a return, your item must be in the exact same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt, order number, or proof of purchase.

2. How to Start a Return

To initiate a return, please contact our customer support team using the Live Chat button directly on our storefront or by visiting our returns portal here

Approval Process: If your return request is accepted, we will send you an email confirmation containing specific shipping instructions and the designated return address.

Unauthorized Returns: Items sent back to us without first requesting a return through our Live Chat will not be accepted or refunded.

Return Processing Location: All authorized customer returns are processed at our office facility located in Aberdeen, United Kingdom.

3. Return Shipping Costs

Customer Responsibility: The customer is liable for all shipping costs to return the item to our facility. You may choose any tracked courier service of your preference.

Faulty or Incorrect Items: If the item you received is inherently faulty, defective, or incorrect, SICKHAUS LTD will cover the return shipping costs or provide a pre-paid label at no charge to you [SICKHAUS LTD overview - Companies House - GOV.UK].

4. Damages, Defects, and Order Issues

Please inspect your order immediately upon arrival. Contact us via our Live Chat function the moment you notice any defects, damage, or if you receive the wrong item. We will evaluate the issue right away and arrange a replacement, repair, or full refund to make it right.

5. Exceptions / Non-Returnable Items

Certain types of items cannot be returned due to health, hygiene, or customization reasons:

Perishable goods (such as food, flowers, or plants).

Custom products (such as special custom orders or personalized items).

Personal care goods (such as opened beauty or cosmetic products).

Hazardous materials, flammable liquids, or gases.

Gift cards.

Note: In strict alignment with the UK Consumer Rights Act 2015, standard sale items or discounted goods are fully eligible for returns and refunds within our standard 60-day window, provided they meet our basic return conditions.

6. Exchanges

The fastest way to ensure you get the exact item you want is to return the original product you have. Once your return is received and accepted at our Aberdeen facility, you can make a separate, new purchase for the alternative item on our storefront.

7. European Union & United Kingdom Statutory Cooling-Off Rights

Notwithstanding our voluntary 60-day return policy, consumers residing in the UK and the European Union possess a statutory right to cancel or return any online order within 14 days of delivery for any reason and without justification. To exercise this legal right, the merchandise must be in its original condition, unworn, with all tags and original packaging intact.

8. Processing Timelines for Refunds

We will send you an email notification once we have received and physically inspected your returned item at our facility. We will notify you whether your refund has been officially approved or declined based on the condition of the item.

If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time to post the funds to your account. If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us immediately via our Live Chat button or email support@sickhaus.com.

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