Silver Adjustable Garden Hose Nozzle

DELIVERY WITHIN AUSTRALIA

All goods are dispatched from Melbourne and are delivered by Australia Post. Pricingis available at checkout.

Most orders are dispatched within 1-3 business days.

Please note it can take longer to WA, remote and regional areas. We rely on our delivery partners to successfully deliver within their recommended service time frames. The Gardenista cannot be held responsible for delays within the Australia Post network.

Once your order leaves our warehouse, you will receive an email with your tracking number, after which you can track your delivery. Please contact Australia Post for any inquiries about your order, as once this leaves our store, it is in the hands of Australia Post.

We suggest you give an address where you will most likely be during the day to receive delivery, as you may be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses in Australia. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.

INTERNATIONAL DELIVERY

International delivery is available and individual country pricing is available at checkout.

Your order will be dispatched from Melbourne Australia within 1-3 business days.

You will receive your order within approximately 7-14 working days from your order date with Standard Shipping. All US orders are shipped via DHL Express with full tracking. Estimated delivery time: is 1–5 business days.

LOCAL PICKUP

We offer local pickup from 379 Collins St,Melbourne 3000 from Mon-Fri 9am - 5pm.

After payment and order confirmation, we will get your order ready and send you another email indicating it is ready for collection and exact pick up address.

CUSTOMS, DUTIES AND TAXES

All international orders (outside Australia) are shipped DTU (Duties & Taxes Unpaid). This means receivers are responsible for all duties and taxes.

Recipients of international shipments may be subject to import taxes, fees, and customs duties, levied by the customs office of your shipping destination. Import Fees vary according to the customs regulations of the destination country. Components that play a role in Import Fee calculations are (among others):

•Product category and price

•Shipping costs and package weight

•Customs clearance channel

•Import taxes based on custom duty amounts

Customs policies vary widely, and some countries don't charge Import Fees for shipments that fall below a minimum value.Contact the customs office of the destination country for more information.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@thegardenista.com.au . If your return is accepted, you will be responsible for the cost of sending the order back to us. You can always contact us for any return question at info@thegardenista.com.au .

DAMAGES AND ISSUESPlease inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item.

If your order arrives damaged or missing pieces, please send us a photo to info@thegardenista.com.au so we can investigate and organise an exchange or refund. Please note we are unable to provide refunds or exchanges without the damaged items and proof of purchase.

Refunds are issued in the same currency as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.

EXCHANGES The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDSWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

CANCELLATIONSAn order can only be cancelled up to the point it is dispatched. We pride ourselves in dispatching orders promptly, so to cancel please contact us immediately before the goods have left our control. You will receive an email advising you that your order has been dispatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds + Returns Policy above.

WARRANTYOur products are thoroughly tested so we can be sure they will perform flawlessly for the tasks and environments they are intended for. However, it is possible that products may have a material or manufacturing defect. It is of utmost importance for us to receive feedback on defective products as soon as possible so that we can take further action. The Gardenista provides a 12month Warranty on defective products.

The Gardenista Warranty will only apply to a product purchased from us. The Gardenista Warranty will only apply for the period expressly stated on the website to apply to that Product, with the warranty period to commence from the date of purchase of the applicable Product from us. Where we agree to your Warranty claim, we will decide, depending on the situation, whether you will receive a refund, partial refund, or replacement of any parts we consider to be defective. To the extent permitted by law, you will be responsible for the reasonable costs and expenses associated with making a claim under this Warranty including returning or transporting the defective product to us.

To start a Warranty claim you can contact us at info@thegardenista.com.au . If your Claim is accepted, you will be responsible for the cost of sending the order back to us. You will not be entitled to a remedy under The Gardenista Warranty for:

•Normal wear and tear

•Damage arising from improper assembly or modification

•Damage arising from abnormal use, misuse or abuse

•Damage arising from improper care or maintenance

•Damage to external or product packaging only

•Damage occurring during your own handling and transportation of goods

•Insignificant minor variations in product dimensions, colour, grain or finish

•Insignificant minor imperfections or superficial blemishes

Contact - The Gardenista - Checkout