Silicone Kitchenware Cooking Utensils Set

Shipping SECTION 21 - SHIPPING Section 21.01 of Terms of Service) - Shipping Policy We aim to have your order dispatched from our facility as soon as possible. We strive to process and dispatch orders within 2-7 business working days. Order dispatched, is a term used in our terms of service policy, meaning the purchased product has been checked for quality control, packed, stamped, invoiced by us, and handed to a courier. Once the courier has received the product from our warehouse, the shipping process has started to deliver the product to your home address. Shipping and delivery times are 15-21 working days, excluding dispatch time. (usually 15 working days) All delivery dates are estimated and are not guaranteed. Section 21.02 of Terms of Service) - Non-Shipping Days Please allow extra time for your order to be processed during Public Holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major events or holidays (e.g., Valentine’s Day). Certain products may arrive separately because we are shipping the products from different manufacturers from different warehouses. We will not ship on the following dates. Weekends New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day after Thanksgiving Christmas (December 22nd - 27th) Please note, shipping estimates will begin the f…

Refund policy SECTION 22 of Terms of Service - Return Policy Section 22.01 of Terms of Service) Return and Refund We have a 14-day return policy, this means that in these 14 days we will evaluate the decision on a return. If 14 days have passed since you received your item, and you have not reported the request for return, we cannot offer a return. You are eligible for a full refund only if your item was faulty, damaged, or broken. Given that your product is faulty or damaged, you have three days to contact us via email regarding the issue, this must include photos, videos and any other evidence that justifies a refund. Once we have received this email, we have 14 days to evaluate a return or refund process. If you have changed your mind on an order's specification upon receiving the product (e.g. you want to swap it for a different color) and we have approved a return, the shipping costs and responsibility is on your account. If you have chosen the wrong specification, color, measurements or size, you are not eligible for a refund. We go by the “All Sales are Final Policy” this means, we do not offer returns or refunds to products that are on clearance sale and products that are personalized. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or lega…