SHOULDER SUPPORT

Thank you for shopping with [danamed]. We are committed to delivering your medical devices and supplies in a timely and secure manner. Please review our shipping policy below, we have contracts with third party delivery services

1. Shipping Destinations

We currently ship to:

Domestic: All cities and emirates within the UAE

International: Selected countries (please contact us for availability)

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Shipping Method

Estimated Delivery Time

Cost

Standard Delivery (UAE)

1–3 business days

25 AED

Express Delivery (UAE)

Same or next-day delivery

40 AED

International Shipping

5–10 business days

Varies by destination

Note: Delivery times are estimates and may be affected by factors such as public holidays, customs delays, or high-demand periods.

3. Order Processing Time

Orders are processed within 24–48 hours on business days.

Orders placed on weekends or holidays will be processed the next business day.

4. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to track your package, or we will contact you giving you the information needed.

5. Shipping Restrictions

Certain medical devices may be subject to regulatory or licensing restrictions and cannot be shipped internationally.

We do not ship to P.O. Boxes or military addresses at this time.

6. Delays or Issues

While we strive to meet delivery timelines, unforeseen delays (such as courier issues or weather conditions) may occur. If your order is delayed, please contact us at [Your Support Email] for assistance.

7. Damaged or Lost Packages

If your package is damaged or lost in transit:

Contact us within 48 hours of delivery (or expected delivery)

Provide photos of the damaged items or packaging, if applicable

We will coordinate with the courier and offer a replacement or refund where appropriate

8. Customs, Duties & Taxes (International Orders Only)

International shipments may be subject to import duties and taxes. These fees are the responsibility of the recipient. [danamed] is not responsible for delays or charges due to customs clearance.

9. Contact Us

For any shipping-related questions or concerns, please contact:

[danamed]Email: [info@danamed.ae]Phone: [+971528438249]

Contact - My Store - Checkout

At DanaMed, we value your satisfaction and aim to ensure your experience is smooth and reliable. Please read our Return & Refund Policy carefully to understand your rights and responsibilities when returning products.

1. Eligibility for Returns

We accept returns under the following conditions:

The item is defective, damaged, or incorrect upon delivery.

The item is unopened, unused, and in its original packaging.

The return request is made within 7 days of delivery.

⚠️ Note: For hygiene and safety reasons, we cannot accept returns on certain medical devices or supplies that have been opened, used, or unsealed — unless they are proven to be defective.

2. Non-Returnable Items

The following items are non-returnable:

Opened or used medical devices and supplies

Products marked as “final sale” or “non-returnable”

Items without original packaging, accessories, or documentation

Any item returned more than 7 days after delivery

3. Return Process

To initiate a return, please follow these steps:

Contact us at info@danamed.ae or +971 52 843 8249 within 7 days of receiving your order.

Provide your order number, reason for return, and photos (if applicable).

Once approved, we will provide you with instructions for returning the item.

Return shipping is the responsibility of the customer unless the product was incorrect or defective.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days to your original payment method.

Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

If the item is returned damaged or used, a partial refund or denial may apply.

Contact - My Store - Checkout