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You’ve found some wonderful gifts here at pucciManuli.com and you’re anxious to receive them. We understand, and want to ship your gifts out to you as soon as possible. Following please find additional information about shipping your order.

Order Processing Time Orders placed through pucciManuli.com are received, processed and shipped from our inventory location in Pennsylvania. We provide best efforts to ship your order within 24 hours of order receipt. Please note, orders placed after 12:00pm Noon on a Friday may not ship until Monday. Should you request Expedited Shipping and we receive your order before 12:00 noon Eastern Standard Time, your order will ship out the same day. Also note, some items may require a longer ship time, may not be available for shipping upgrades, and/or are shipped directly from the maker. For further clarification and/or questions, please don’t hesitate to contact us .

Shipping Methods We ship most orders within the continental United States and Canada via United States Postal Service (USPS) or UPS. We ship most orders outside the continental United States via the United States Postal Service (USPS). Please ensure you specify a correct, current shipping address. Delivery is only ensured to the specified address, not to a particular individual. Unfortunately, pucciManuli cannot be held responsible for shipments sent to hotels.

* A note about UPS Signature Requirements. UPS generally requires a signature upon delivery when:

•the package is delivered to an apartment, condominium, or business

•the package contents are valued at more than $150

•the driver feels it is not safe to leave the package

Shipping Charges We’re pleased to offer complimentary standard shipping on most orders over $150 shipped within the 48 contiguous states. For most orders under $150, we charge a $10 flat rate standard shipping fee within the 48 contiguous states. For shipments to Alaska, Hawaii and U.S. Territories, we charge a flat rate standard shipping fee of $20.

Please note, additional fees apply for all expedited deliveries, and will be calculated during the checkout process.

Standard Shipping Times Customary delivery time for all domestic standard shipments is three (3) - eight (8) business days from the date of shipment. Please note, Saturdays, Sundays and all officially recognized U.S. National holidays are not considered business days and may increase delivery times.

Express Delivery Customary delivery time for all domestic express deliveries is by the end of the next business day from the date of shipment (goods usually arrive the next business day after the date of our email confirmation of your order). Standard, in-stock orders received before 12:00pm Noon Eastern Standard Time will arrive the next business day from the date of our email confirmation of receipt of your order; orders received after 12:00pm Noon Eastern Standard Time will arrive within two (2) business days from such time.

Shipping to Multiple Addresses At this time, we are only able to ship to one address per order. If you’d like to ship to multiple addresses, please place a new order for each address you’d like to ship to. Please don’t hesitate to contact us for further clarification and/or any questions you may have.

International Orders We are happy to ship your order to almost anywhere in the world you and/or your family happen to be. You will have the opportunity to select standard or express shipping during the checkout process.

Duty Charges Since international shipments are subject to verification, paperwork and certain credit card security checks, please allow up to two (2) business days for your item to ship. All duties and/or taxes are the recipient’s obligation. The recipient will be required to pay the duty and/or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT. If you have any questions, please don’t hesitate to contact us for additional information.

International Order Cancellations Because international orders are subject to special security checks and export regulations, we reserve the right to cancel any international order. Should we cancel an international order, we will contact the client who placed the order to notify them of the cancellation, providing a viable contact email address has been given to pucciManuli. Cancellation reasons may include:

•(a) payment cannot be cleared through the card details provided and requests for further information are not answered within a reasonable time frame

•(b) insufficient delivery address details are provided and we have received no reply to our request for further information

•(c) insufficient client details or delivery details are provided

•(d) risk of fraudulent transaction

•(e) order and/or order details conflict with specific U.S export regulations, including but not limited to hazardous materials, live botanicals, aerosols, perishable items, items with licensing restrictions, gift cards, personalized items

Tracking your Shipment All customers are notified by email of their shipment confirmation and tracking number once the order has shipped. Additionally, registered customers may login to their account to view and/or review their order information, including ship date(s) and tracking information.

Please note, all delivery times are estimates and not guarantees, and are calculated from the day the package is delivered to the carrier, not from the day the order is placed. Please understand holidays and periods of high traffic, such as Christmas season, may cause delays in the shipping and/or delivery of orders. Unfortunately, we cannot be held responsible for any delays to packages in-transit.

Should you need you gifts to arrive by a certain date, please contact us and we can advise you whether you should upgrade to a faster shipping service.

Special Delivery & Handling Requirements If a special surcharge for oversized and/or very heavy items is applicable, the cost is shown on the Item page. The amount of the charge is added into the total price of the item. These items must ship separately from the rest of your order and may arrive in the makers’ original packaging with a picture and/or description of the contents visible on the box.

Incorrect Addresses & Refused Shipments Please be sure you double check your order’s shipping address, and ensure you enter the correct shipping address during the checkout process. Should your order shipment be returned to us as a result of an incorrect address, we will refund the purchase price of your order minus a $10.00 surcharge and actual shipping costs associated with your order within five (5) business days of receipt of returned shipment. Also note, you will be responsible for the shipping costs to re-ship the order to the new/correct address.

Rerouting Shipments Please note, all order shipments sent via United States Postal Service (USPS) cannot be re-routed once shipped. UPS charges $12 or more to reroute packages already en route. Should you decide you would like a package already shipped UPS to be rerouted, we will confirm the cost to do so, and charge you accordingly. As a reminder, delivery is only ensured to the specified address, not to a particular individual.

Something Not Right? We take great pride in packaging and shipping your orders with care. Should you discover a discrepancy and/or issue with your order, please contact us within five (5) business days of receipt of your order, and we’ll do our very best to make it right.

Order CancellationsOrders may be cancelled if the order has not yet been processed for shipping. Cancellations made more than two (2) hours after the order was placed may be subject to a cancellation fee of 10% of the order.

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We are very proud of the gift products we offer on pucciManuli.com and want you to be completely satisfied. If your expectations are not met for any reason and you wish to exchange or return a standard unused item, you may ship the item back to us within ten (10) calendar days of receipt, and we’re happy to issue you a refund to the method of payment used to purchase the item, minus actual shipping charges and/or any applied price adjustments.

Returnable Item(s) Condition All items returned must be in new, unopened, unused condition in their original packaging, with all tags and/or accessories in tact.

Non-Returnable Items Please note, special, custom, made-to-order items, food and/or candles cannot be exchanged, returned and/or refunded.

Return Procedure To return a new, unopened, unused product you purchased on pucciManuli.com, please contact pucciManuli via emai l or phone (+1-610-649-2909) with your order number, date of purchase, product(s) to be returned and reason for the return to obtain your return authorization number.

Pack the item(s) to be returned in a size appropriate box and include a copy of the invoice and/or packing slip you received with the shipment, along with the Return Authorization Number written in the appropriate box. If you’re returning a single item order, you can use the original shipping box, or box of comparable size. Note, a shipping box separate from the individual product's packaging must be used for all return shipments, as pucciManuli cannot be held responsible for items arriving to us damaged.

Ship your return package using a reputable shipping company (e.g. US Postal Service, UPS, FedEx, DHL, etc.) to the following address:

ATTN: RETURNS pucciManuli 2 E. Lancaster Avenue Ardmore, PA 19003

Note, you will be responsible for the cost incurred to ship your return. In addition, please ensure your shipment includes some form of delivery confirmation, as pucciManuli cannot be held responsible for lost and/or stolen packages.

Processing Returns

Upon receipt of your shipment, pucciManuli will process your return and notify you via email (email address used for the original purchase), we have processed your return and issued your refund. Please allow up to ten (10) business days upon receipt of your return for the complete return process to be completed.

Refunds will be applied back to the original form of payment for the purchase price minus actual shipping costs and/or applied price adjustments . Additionally, if the item(s) returned causes the original order subtotal to fall below the free shipping threshold of $150, applicable shipping charges will be deducted from the refund amount. Your refunded payment may take 3-5 days to show up on your corresponding payment account.

Defective/Damaged Items If you wish to return an item that is defective and/or damaged upon arrival or was sent to you by mistake, please contact us within seven (7) calendar days of receipt via email or via phone at +1-610-649-2909 so we can figure out what went wrong, and make it right.

Questionable Returns If we suspect a return to be fraudulent, abusive or unduly repetitive, we reserve the right to refuse the return, and no exchanges and/or returns will be granted. Questions and/or Concerns? Do you still have questions? Feel free to contact us during normal business hours and we’ll do our best to answer your questions to the best of our ability.

Contact - pucciManuli - Checkout