SET OF 2 DECKCHAIRS

https://faq.lafuma-mobilier.fr/hc/en-us/categories/360004700051-Delivery-and-Tracking

We deliver to France, Belgium, Germany, Austria, Spain, Italy, the Netherlands, Switzerland, the United Kingdom and the contiguous United States through our respective E-shops.

Note that a delivery can only be made to the country where the website is registered:

Contiguous USA : www.lafumausa.com

France: www.lafuma-mobilier.fr

Belgium: www.lafuma-mobilier.be

Germany/Austria: www.lafuma-moebel.de

UK: www.lafuma-furniture.co.uk

Spain: www.lafuma-mobiliario.es

Italy: www.lafuma-mobili.it

The Netherlands: www.lafuma-meubels.nl

Switzerland: www.lafuma-mobilier.ch

Currently, products sold on the LAFUMA MOBILIER USA website can be delivered to the 48 contiguous states.

All shipments originate from our warehouse in Atlanta, Georgia. Orders are processed during weekly business hours. An email containing tracking information will be sent to you when your order has been shipped.

There is an average processing time of 2-3 business days, then an additional 2-5 business days of transit time within the contiguous United States. Business days exclude weekends and holidays.DELIVERY COSTS

Free Shipping on orders over $150.00.

The total costs will be indicated on your order summary before payment.

•If the order only includes furniture products (not "accessories" as identified on the website):

FedEx Home delivery: $19.90

•If the order only includes accessory products (not furniture products):

FedEx Ground delivery: $6.90

•If the order includes furniture and accessory products:

FedEx Home delivery: $19.90

Can I change the delivery address ?

Once your order has been confirmed, you cannot change your delivery address or contact details.

Here are your options:

•Contact us via our form during our opening hours (Monday to Friday, 9am to 5pm French local time) as soon as placing your order. We will then try to intercept your order before sending it to the carrier in order to amend or correct this information.

or

•If your order is already been handed over to the carrier or if we are unable to assist you, the only solution will be to wait for the delivery service provider to schedule the delivery and inform you by email. You will then have the choice of delivery date and change of address. We invite you to change the address and contact details directly with them via this email.

How track your delivery?

You can track your package directly on your customer account.

Connect to your account and click " Order history " . You will see a link to the carrier website. .

You will also receive emails automatically from us informing you about the progress of your order

How do I schedule/ postpone delivery in case of absence?

Once the carrier has collected your order, you will be notified of the delivery date by e-mail. You will then have the option of rescheduling or changing the delivery address

If you are away at the time of delivery, an e-mail or SMS will be sent to you inviting you to reschedule your delivery.

Only small parcels of accessories or spare parts delivered by colissimo may be dropped off at your letterbox.

What should I do if articles are missing from my package?

There are various cases:

For logistics purposes, your order may be delivered in several packages. In this case, don't worry, the other products of your order will soon be delivered.

•For example: if you ordered 3 products, you may receive 3 packages and 3 different communications for each product.

You should track the delivery of each of your products, which may mean planning different delivery dates.

It is rare but also possible that two orders for the same product are placed simultaneously and there is not enough stock. Then, either your order will be cancelled automatically, and you will be refunded, or part of your order will be delivered, and the unavailable product will be refunded. Then you can place the order again when the product is back in stock.

However, if you received your packages and a product is missing, you should make a claim to our customer service .

Please give us your order number, name and reference of the missing product so that your request can be processed quickly.

What should I do if my product arrives damaged or has a fault?

The website customer must notify LAFUMA AMERICA of any anomaly concerning the delivery, in particular missing, damaged or damaged products, within a maximum period of three days following receipt of the products.

For more details, see our article : How the LAFUMA MOBILIER guarantee works?

Contact - Lafuma Mobilier US - Checkout

If you received a wrong or damaged product that you ordered via our website, please contact our customer service by email at aftersales@lafumausa.com or via the contact form before returning the product. We will need your order number and photos of the issue in order to process your claim.

In case the product was purchased through a retailer (i.e. Garden Centers/web retailer), please contact them directly so that they deal with your request and tell you the procedure to follow.

What is covered by our five-year warranty?

All our products are guaranteed for 5 years against:

•Manufacturing faults.

•Hidden defects.

For 5 years, LAFUMA AMERICA guarantees all its products against all faults impeding their use. Excluded from this guarantee are:

•Non-compliance with the precautions for use or incorrect use of the product.

•Professional and community use, unless otherwise communicated by our LAFUMA AMERICA Contract service.

•Faults resulting from poor maintenance or lack of maintenance.

•Corrosion starts deriving from scratches or abrasion, problems of corrosion following use in a saline, chlorinated and enclosed environment.

•Natural wear of the materials making up the article:

Our accessories are guaranteed for two years.

*Application condition: the LAFUMA AMERICA guarantee applies only on submission of a proof of purchase (invoice, purchase receipt).

How to return an article?

You have a withdrawal period of 14 days counting from the date of receipt of your order.

You will be responsible for the cost of returning the products. Our customer service will send you a link with the return label. Return shipping costs will be deducted from your refund. The return shipping costs can vary depending on the location of the return, size and weight of the item.

Send us a return request

Before any return, we would ask you to request a Return Label by connecting directly to your customer space or contacting the customer service by email at aftersales@lafumausa.com or via the contact form. Put the return label inside/on your package.

Prepare the package

Place the article in its original packaging with the return address:

Skipper Logistics753 Winer Industrial Way Ste ALawrenceville, Georgia 30046 – USA

LAFUMA AMERICA cannot be held responsible for return goods received in bad conditions. Only products returned with all parts and original packaging will be accepted and inspected before processing a refund.

Drop the package at a post office or get it collected by a carrier

You are strongly advised to keep proof of return stamped by the post office or signed by the trader.

When and how will you be refunded?

We will refund you the total amount of your order as soon as we receive and confirm your return in our logistics depot.

If you requested a refund, it will show on your bank account in the next 3 working days after receiving the notification. We will make this refund using the same payment methods that you used for the initial transaction.

Contact - Lafuma Mobilier US - Checkout