Screen Protector

We know how exciting it is to receive your Wildflower Case, especially if you've ordered your case for a specific occasion, and we’ll do our best to make sure you receive your order ASAP!.

What are your shipping rates and times? DOMESTIC SHIPPING RATES AND ESTIMATED SHIPPING TIMES:

Domestic standard shipping

$3.95+ - Allow 3-7 business days

** FREE SHIPPING FOR DOMESTIC ORDERS OVER $50.00**

Here are some typical questions and answers to help you out!

When will my order be shipped? We do our best to ship your case the following business day. Sometimes it can take up to 3 business days to process the order before it's shipped. We appreciate your patience during this process. How long does standard shipping take?Standard shipping in the U.S. will take 3-7 business days from the day the order is shipped. Every order will receive a shipping confirmation email which will include a tracking link where you can track your package along the way. How long does priority shipping take?When offered, Priority shipping in the U.S. will take 2-3 business days from the day the order is shipped. Every order will receive a shipping confirmation email which will include a tracking link where you can track your package along the way.

*Please note orders placed Friday-Sunday may not be shipped until Monday*Why hasn’t my tracking link updated?Your tracking link will be able to provide up-to-date information on the status of your order. Tracking links don’t always get updated daily- they can take 48-72 hours to fully update. If it hasn’t updated yet, don’t worry, your package is still on its way to you! I didn’t get my package in 7 days, is it lost?If your order hasn’t arrived within the standard delivery time, it doesn’t mean it’s lost. Packages can be delayed for a number of reasons, so always check with your local postal service they’ll be able to provide up-to-date information. Who do you use to ship? For U.S. shipments, we ship using USPS services. Do you ship internationally?

We are currently shipping (almost) worldwide via Global-e and DHL. Please feel free to reach out if you are unsure if we offer shipping to your location!

Orders traveling internationally can take 3-14 business days to arrive, once the order has been shipped.

**Please note that all orders require 1-3 business days for processing before they are shipped.

My package says delivered but I don’t have my case?

Wildflower cannot be held liable for packages that have been marked delivered by the mail carrier and not received, including lost or stolen items. Please contact the courier and they’ll be able to help track down your package! We want to make sure you get your order, and we’ll do our best to help you locate it.

***As of 2024, we are using Passport Globale to ship our international orders. For all other shipping options and countries, please shop Wildflower Cases from our international retailers here .

We know how exciting it is to receive your Wildflower Case, especially if you've ordered your case for a specific occasion, we’ll do our best to make sure you receive your order ASAP! Here are some typical questions and answers to help you out.

INTERNATIONAL SHIPPING RATES AND ESTIMATED SHIPPING TIMES:

All international shipping rates and transit times vary per location - please allow 24-72 hours for your tracking to update with final delivery information. Orders being shipped internationally can take 3-14 business days to arrive once the order has been shipped from our facility.

** Country Updates and Service Alerts **

Canada Post’s operations continue to be disrupted by CUPW’s national strike. Mail and parcels are not being delivered at this time, but some post offices remain open with limited services. For the latest information, please visit our Negotiations page .

Terms of Sale

Place of Supply

International ShipmentsDelivery of Products purchased from (Merchant) shall occur, and risk of loss and title to Products shall pass to customer, in the case of Products shipped by courier / carrier, at the time (Merchant) transfers the Products to the carrier or shipping agent at the facility in the United States from which customer’s order is shipped or, in the case of Products shipped through the United States Postal Service, at the time (Merchant) transfers physical possession of the Products to the United States Postal Service or its agent. As customer and owner of the Products, you authorize (Merchant), on your behalf, to arrange for one or more couriers/carriers to transport the Products to you, and consistent with the foregoing, delivery of the Products to such courier/carrier, for the purpose of transmission to you as customer, constitutes delivery of the Products to you.Customs Fees (if applicable)Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs charges (i.e., duties and taxes) are the responsibility of the customer in addition to shipping cost. (Merchant) is unable to predict or control customs charges as they are levied by the destination country.FOR CANADIAN CUSTOMERSFor goods shipped by means other than through the United States Postal ServiceBy ordering Products from (Merchant), you authorize the customs broker selected by (Merchant) or its shipping agent to act as your agent to transact business with the Canada Border Services Agency (CBSA) to clear merchandise, pay duties and taxes, and to handle any merchandise returns and refund claims on your behalf. On checkout, we calculate and collect the estimated applicable taxes and duties that the broker will pay on your behalf to the CBSA.For goods shipped through the United States Postal ServiceProducts will be shipped through the United States Postal Service (USPS) and ultimately through Canada Post. Goods may be shipped through the USPS ePacket service, in which case applicable duties and taxes will be collected by the Merchant or its shipping agent and paid to the CBSA on your behalf if assessed by CBSA at the time of importation, or through the regular USPS service, in which case you are responsible for paying the applicable duties and taxes at the time you receive your Products. In either case, you are ultimately responsible for paying all applicable duties and taxes on the Products.

International Sales Terms: We've partnered with Passport Global, Inc. together with its subsidiaries, affiliates, and / or nominated agents (“Passport”) to facilitate the sale and delivery of orders to select international markets. Passport acts as the Seller of Record for importing your low-value consignments / products. By placing an order on our website, you agree to the following terms for the European Union , United Kingdom , Australia , and Norway .

Here are some typical questions and answers to help you out!

Do you ship internationally? We are currently shipping internationally via Passport Global to most locations outside of the United States. If we do not offer shipping to your exact location, please visit the International Shipping Information article under the General Information page. When will my order be shipped? We do our best to ship your case the following business day. Sometimes it can take up to 3 business days to process the order before it's shipped. We appreciate your patience during this process. Why hasn’t my tracking link been updated? Your tracking link will be able to provide up-to-date information on the status of your order. Tracking links don’t always get updated daily, links can take 48-72 hours to update. If it hasn’t been updated, don’t worry, your package is still on its way to you! Why haven't I received my tracking information? Please be sure to check your spam/junk folder as the email with your tracking information may have gone in there. If you are still having trouble locating an email with your tracking information please email our support team and we would be happy to provide that information for you. I didn’t get my package in 7 days, is it lost? If your order hasn’t arrived within the standard delivery time it doesn’t mean it’s lost. Packages can be delayed for a number of reasons, always check with your local postal service they’ll be able to provide up-to-date information. My package says delivered but I don’t have my case. Wildflower cannot be held liable for packages that have been marked delivered by the mail courier that have not been received such as lost or stolen. Please contact the courier and they’ll be able to help track down your package! We want to make sure you get your case and we’ll do our best to help you track it down.

**Please note that transit time to the processing can take up to 2 weeks depending on your location.

**All orders require 1-3 business days for processing before they are shipped.

**THESE ARE ESTIMATED DELIVERY TIMES. WILDFLOWER IS NOT GUARANTEEING DELIVERY DATES! PLEASE NOTE DELIVERY TIMES MAY VARY**

**No returns or exchanges on SALE ITEMS or LIMITED PROMOTIONAL ITEMS**

Returns

Eligible returns made within 15 days of the order delivery date will be issued a refund to the original form of payment.

To be eligible for a return, your item must be:

• unused and in the same condition it was received • must also be in the original box packaging

To complete your return, we require a receipt or proof of purchase. If you need to return an eligible item please include a note with your order number and reason for return then send to:

Wildflower Cases Attn: RETURNS 812 Mitchell RoadThousand Oaks CA 91320

We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you have additional questions please email support@wildflowercases.com and provide your order number so we can assist.

If over 15 days have gone by since you've received your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds (if applicable)

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually requires 3-5 business days depending on your banks policies.

If USPS tracking states your package has been delivered we will NOT be able to offer a refund. If USPS claims package is delivered you will need to contact your local post office and file a claim.

Late or missing refunds (if applicable)

If you haven’t received a refund yet after we've notified you, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@wildflowercases.com.

Exchanges (if applicable)

We only replace items if they are proven defective or damaged within 10 days of the order delivery date. If you need to exchange it for the same item, send us an email with photos of the damage or defective item at support@wildflowercases.com and send your item to: Wildflower Cases, Attn: Exchanges, 812 Mitchell Road, Thousand Oaks CA 91320.

If you ordered the wrong size iPhone case please email support@wildflowercases.com with your order number so we can help.

Return Shipping

To return your item, please send to: Wildflower Cases, Attn: Returns, 812 Mitchell Road, Thousand Oaks CA 91320. You must include order number and a note regarding your return and requests.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.