Same Love Soap

FREE SHIPPING AND DELIVERY IN THE U.S. ON ALL ORDERS OVER $65 (after discounts)

We ship your order from our facility within 2 business days of receiving your order (during promotional periods, orders may be delayed due to high demand). We ship via USPS and UPS. You will receive automatic shipping and delivery notification emails and/or SMS messages to keep you apprised of the shipping status. We ship using only traceable methods so once a package shows as delivered by the carrier, we are not liable if not received by the recipient. Unfortunately, porch piracy is a rampant problem everywhere.

Please be aware that when shipping to very hot climates, some of our products such as lip balm, solid lotion bars and body butter may experience some melting or separation. The products are generally still usable once they re-solidify.

Contact - Mountain Madness Soap Co. - Checkout

Scent is very subjective so please read the description of the scents before purchasing. Due to the handmade nature of our products, we are unable to accept returns based on disliking the scent. We are also unable to accept returns on any opened or any used products except in the case of product defects.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you an exchange.

We will accept returns only for replacement or exchange; no refunds are allowed. To be eligible for a return, your item must be unused, unopened, have intact safety seals (if applicable for that product) and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Damaged Shipments

Damage during shipping, while completely out of our control, sometimes happens. We will work with you to rectify the situation. If you have the opportunity at time of delivery, if the packaging appears damaged on the outside, please refuse to accept it from the carrier, and let us know immediately. For standard carrier shipments (i.e.; US Postal Service, UPS, FedEx, etc.), we must have been notified (by phone or email) of any damage (or other problems) and have been provided with any and all additional information within 2 business days of you receiving your products. We require that this notification include detailed pictures of the damaged package and products so that we can file an insurance claim with the carrier.

Return Shipping

You MUST email us at orders@mountainmadnesssoap.com for approval of returns or exchanges before shipping.

To return your product, once approved, please mail your product to: Mountain Madness Soap Co., Attn: Returns, 3856 N Schreiber Way, Coeur d'Alene, ID, 83815, United States. Please include a copy of the order invoice.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Contact - Mountain Madness Soap Co. - Checkout