RU02F4266_JA_09 | LEVEL LS T

SHIPPING POLICY + INSURANCE

ALL ORDERS ARE TYPICALLY PROCESSED WITHIN 1 WORKING DAY AND SHIPPED VIA DHL EXPRESS. HOWEVER, AT TIMES SUCH AS DURING SALE SEASONS, ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO THE HIGHER VOLUME OF ORDERS BEING PROCESSED. IN THE CASE OF A NON-STANDARD VOLUME SHIPMENT, WE RESERVE THE RIGHT TO CONTACT THE CLIENT FOR PAYMENT OF ADDITIONAL SHIPMENT COSTS THAT MAY ARISE. RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE FOR ANY DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF RICK OWENS.

RICKOWENS.EU WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WRONG OR INCOMPLETE SHIPPING DATA ENTERED BY THE CUSTOMER (E.G WRONG POSTAL CODE)

WE CHOOSE TO SHIP OUR PRODUCTS VIA DHL SHIPMENT SOLUTIONS. THIS MEANS THE PRODUCTS WILL TRAVEL WITH ALTERNATIVE VEHICLES, ON OPTIMIZED TRANSPORT ROUTES AND PASS THROUGH ENERGY-EFFICIENT WAREHOUSES IN ORDER TO ENSURE A REDUCTION IN CO2 EMISSIONS COMPARED TO CONVENTIONAL SHIPMENT METHODS. ORDERS RECEIVED ON A SATURDAY, SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WE DO NOT ACCEPT RESPONSIBILITY FOR CARRIER DELAYS, OR DELAYS CAUSED BY HOLIDAYS OR NATURAL DISASTERS. DELIVERY COSTS ARE CALCULATED AT CHECKOUT.

ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY. ORDERS INSIDE THE EUROPEAN UNION TYPICALLY TAKE APPROXIMATELY 24 HOURS (WORKING) TO ARRIVE (EXCLUDING THE ITALIAN ISLANDS WHICH MAY TAKE 2-3 WORKING DAYS). ORDERS OUTSIDE OF THE EUROPEAN UNION TAKE APPROXIMATELY 2-3 WORKING DAYS TO ARRIVE.

RICKOWENS.EU DDP (DELIVERY DUTIES PAID) SHIPPING TO A FEW SELECTED COUNTRIES AND REGIONS. THIS MEANS TAXES, CUSTOM FEES AND IMPORT FEES FOR EUROPEAN UNION COUNTRIES, SWITZERLAND, THE UNITED KINGDOM, THE UNITED STATES, CHINA MAINLAND, HONG KONG SAR, JAPAN AND SOUTH KOREA ARE INCLUDED. SHIPMENTS TO COUNTRIES NOT LISTED ABOVE WILL BE SHIPPED DDU (DELIVERY DUTIES UNPAID) WHICH MEANS THEY MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE BORNE OR REIMBURSED BY RICK OWENS.

UNITED STATES

THE PRICES SHOWN ON RICKOWENS.EU WHEN SHIPPING TO THE UNITED STATES (EXCLUDING CALIFORNIA, NEW JERSEY, FLORIDA, MARYLAND, GEORGIA, PENNSYLVANIA, ILLINOIS, NEW YORK, MASSACHUSETTS, NORTH CAROLINA, OHIO AND VIRGINIA) INCLUDE IMPORT DUTIES, CUSTOM FEES AND TAXES AND WILL BE DELIVERED WITH NO EXTRA COSTS.

ALL THE CUSTOMERS THAT CHOOSE DELIVERY TO THE STATES OF CALIFORNIA, NEW JERSEY, FLORIDA, MARYLAND, GEORGIA, PENNSYLVANIA, ILLINOIS, NEW YORK, MASSACHUSETTS, NORTH CAROLINA, OHIO AND VIRGINIA ARE REQUESTED BY LAW TO COVER SALE IMPORT DUTIES AND STATE CUSTOM CHARGES IN ADDITION TO THEIR BILL AND SHIPPING PRICE. THE RECEIPT WILL SHOW THE TOTAL AMOUNT AND THE ITEM CATEGORY WHERE TAXES APPLY.

TO RECEIVE AN IMPORT, THE US GOVERNMENT’S CUSTOMS AGENCY REQUIRES A SOCIAL SECURITY NUMBER OR A NON US CITIZEN NUMBER – CBP CUSTOMS BORDER PROTECTION ASSIGNED NUMBER. THE PROCESS TO OBTAIN A CBP ASSIGNED IMPORT NUMBER TAKES ABOUT 10 BUSINESS DAYS.SHIPPING COST: € 30

ALL ORDERS ARE PROCESSED IN EUROS. AT THE BEGINNING OF EACH SEASON, A FIXED EXCHANGE RATE IS DETERMINED, AND IS USED TO DETERMINE THE ESTIMATED PRICE IN THE LOCAL CURRENCY. HOWEVER, WHEN THE ORDER IS PROCESSED, THE EXCHANGE RATE USED IS THE CURRENT EXCHANGE RATE. FOR THIS REASON, THERE MAY BE A DIFFERENCE BETWEEN THE ESTIMATED COST, AND THE COST CHARGED AT THE TIME OF PROCESSING.WHEN A REFUND IS PROCESSED, THE EXCHANGE RATE USED IS THAT OF THE CURRENT DAY. THIS MAY ALSO CAUSE A VARIANCE IN THE PRICE PAYED AND THE PRICE REFUNDED, DUE TO FLUCTUATING EXCHANGE RATES.

INSURANCE

FROM THE MOMENT OF DISPATCH THE PACKAGE IS FULLY INSURED WITH DHL AGAINST DAMAGE, THEFT AND LOSS. ONCE THE PACKAGE HAS BEEN SIGNED FOR BY THE CUSTOMER OR GIFT RECIPIENT THE RESPONSIBILITY SHIFTS TO THE CUSTOMER AND THE INSURANCE IS VOID.WE URGE CUSTOMERS TO NOT ACCEPT PACKAGES THAT ARE DAMAGED, BROKEN OR SEEM TO HAVE BEEN TAMPERED WITH.IN SUCH CASES CONTACT OUR CUSTOMER CARE TEAM AT CUSTOMERCARE@RICKOWENS.EU FOR SUPPORT.WE DO NOT OFFER RETURNS BASED ON THESE ACCUSATIONS ONCE THE PACKAGE HAS BEEN SIGNED FOR.

Contact - RICK OWENS - Checkout

https://www.rickowens.eu/en-row/pages/return-policy

Contact - RICK OWENS - Checkout