Rowan Jacket

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Custom or made-to-order products may require additional production time.

2. Shipping Coverage

We currently ship:

•Across India

•Selected international destinations

3. Shipping Charges

India

•Free shipping on eligible orders.

•Additional charges, if any, are displayed at checkout.

International

Shipping charges are calculated during checkout.

Customers are responsible for:

•Import duties

•Customs fees

VAT/GST

•Local taxes

where applicable.

4. Estimated Delivery Times

India

•Metro Cities: 3–7 Business Days

•Other Locations: 5–10 Business Days

International

•7–20 Business Days depending on destination and customs processing.

Delivery times are estimates and not guaranteed.

5. Order Tracking

Once shipped, customers will receive:

•Tracking number

•Shipping confirmation email

6. Failed Deliveries

Additional shipping charges may apply if delivery fails due to:

•Incorrect address

•Customer unavailable

•Refusal to accept package

7. Damaged Packages

Customers should inspect packages upon delivery.

Claims for damaged shipments must be submitted within 48 hours along with:

•Photos

•Unboxing video

8. Lost Packages

If a shipment appears lost, customers should contact us promptly.

We will work with the shipping carrier to investigate and determine an appropriate resolution.

9. International Orders

No Returns on International Orders

All international orders are final sale.

Returns, exchanges, and cancellations are not accepted for orders shipped outside India except in cases where the product arrives damaged, defective, or incorrect.

10. Force Majeure

We are not responsible for delays caused by:

•Natural disasters

•Customs inspections

•Government restrictions

•Transportation disruptions

•Labor strikes

•Other events beyond our reasonable control

11. Contact

LEVORA

Email: support@levorastores.com

Phone: +918475986425

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

Contact - Levora - Checkout

1. Return Eligibility

Customers may request a return within 7 days of delivery if:

•The product is unused.

•Original tags remain attached.

•Original packaging is intact.

•The product is not damaged by the customer.

2. Non-Returnable Items

The following products cannot be returned:

•Custom-made jackets

•Personalized products

•Clearance or sale items

•Gift cards

•International orders

3. International Orders

No Returns or Exchanges

All international sales are final.

Due to international shipping costs, customs regulations, and cross-border logistics, we do not accept returns, exchanges, or cancellations on international orders.

Customers are encouraged to carefully review sizing information before ordering.

4. Damaged, Defective, or Wrong Items

If you receive:

•A damaged product

•A defective product

•An incorrect item

contact us within 48 hours of delivery with:

•Clear photographs

•Unboxing video

•Order number

Approved claims may qualify for:

•Replacement

•Store credit

•Refund

5. Refund Process

Once the returned item is inspected and approved:

•Refunds are processed within 7–10 business days.

•Refunds are issued to the original payment method.

Shipping charges are generally non-refundable.

6. Return Shipping

Customers are responsible for return shipping costs unless the error was caused by us.

Contact

LEVORA

Email: support@levorastores.com

Phone: +918475986425

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST

Contact - Levora - Checkout