Rounded Wall-Mounted Console with 2 Drawers

Duxbert delivers directly to homes across the EU, UK, US, and Canada using trusted logistics partners. Below is our standard delivery policy.

1. Delivery process

•Once your order is placed and confirmed, you'll receive a confirmation email with order details and an estimated delivery timeframe.

•When your order ships, we'll send tracking information (where available) so you can monitor progress.

•Delivery is considered complete when the goods arrive at the address you specified and are handed over or left as per delivery instructions.

•You will receive notifications at key stages: order confirmation, dispatch, and (when possible) expected delivery date.

2. Delivery coverage & destinations

Regions we deliver to:

European Union - All EU member states

United Kingdom - England, Scotland, Wales, Northern Ireland

United States - All 50 states (excluding Alaska, Hawaii - contact us for availability)

Canada - All provinces and territories

Delivery restrictions:

•Remote or hard-to-access locations may incur additional charges or require alternative arrangements

•P.O. boxes are not accepted for furniture deliveries

•Commercial addresses may have different delivery requirements

3. Estimated delivery times & shipping costs

Delivery timeframes:

Item type

Estimated delivery time

Notes

In-stock items

3-7 business days from dispatch

Standard residential delivery

Custom/Made-to-order items

8-16 weeks

Includes production time + shipping

Bespoke items

Confirmed at order

Varies based on customization

Note: Delivery times are estimates from the date of dispatch, not order placement. Production time for custom items is additional.

Shipping costs:

FREE standard shipping on all orders to EU, UK, US, and Canada

•Additional charges may apply for:

•Remote/difficult access locations

•Re-delivery attempts due to customer unavailability

•Expedited or special delivery services (upon request)

4. Receiving your order

Upon delivery:

✓ Inspect your furniture immediately before the carrier leaves (if possible)

✓ Check for visible damage to packaging or products

✓ Report any issues within 24 hours of delivery

✓ Take clear photographs of any damage or defects

✓ Keep all packaging materials until any issues are fully resolved

Reporting issues:

Email support@duxbert.com within 24 hours with:

•Order number

•Photos of damage/defect from multiple angles

•Photos of packaging (if damaged)

•Description of the issue

Important: Failure to report damage or defects within 24 hours may affect your warranty claim.

5. Delivery attempts & customer availability

First delivery attempt:

•Carriers will attempt delivery during the scheduled window

•If no one is available, a delivery notice will be left with instructions

•You may need to contact the carrier directly to reschedule

Failed delivery:

Customer unavailable: Re-delivery may incur additional charges

Incorrect address provided: Customer responsible for additional shipping costs

Refused delivery without valid reason: Return shipping costs will be charged to customer

•After 3 failed delivery attempts, the order may be returned to our warehouse at your expense

Your responsibility:

•Ensure someone is available to receive delivery during the scheduled window

•Provide accurate contact information (phone number, email)

•Respond promptly to carrier notifications

•Arrange alternative delivery if initial date is inconvenient

6. Special items & large furniture

•Large or bulky items (sofas, beds, sideboards) may require two-person delivery, lift-gate, or scheduled appointment.

•If delivery access is unsafe or insufficient, rescheduling may be required at your cost.

7. Delivery delays

•Estimated delivery times are indicative; external factors (logistics, weather, customs) may affect timing.

•We’ll inform you promptly of significant delays and coordinate a revised schedule.

8. Changes or cancellations before dispatch

•Contact support@duxbert.com to request changes to address or delivery date before dispatch.

•Once dispatched, changes or cancellations may incur extra costs or be impossible.

9. Contact & support

Email: support@duxbert.com

Contact - Duxbert - Checkout

Last updated: November 22, 2025

At Duxbert, we want you to love your furniture. If an item is defective or damaged in transit, we'll make it right.

1. Return Eligibility

You may request a return if:

•The product has a manufacturing defect identified at delivery; or

•It was damaged during transit.

All claims must be submitted to support@duxbert.com within 24 hours of delivery, with photos documenting the issue.

For full details on what is covered and warranty exclusions, please see our Warranty Policy .

Non-Returnable Items

•Items damaged by misuse, neglect, or improper care

•Normal wear and tear, fading, or natural material variations

•Custom or made-to-order items (unless defective or damaged)

•Clearance or final-sale items

2. How to Submit a Return

Email support@duxbert.com with:

•Your Duxbert order number

•Clear photographs of the defect and packaging

•Detailed description of the issue

•Date of delivery

All returns must include complete evidence and information. Incomplete submissions may not be processed.

3. Return Process

Once your return is approved:

Duxbert will arrange collection of the defective or damaged item (collection costs covered by Duxbert)

•You must retain all original packaging until collection is complete

•Products must be returned in their original condition, unless otherwise instructed

4. Refunds & remedies

Once a return is approved, Duxbert may, at our discretion:

Replace the defective product with the same or comparable item

Refund the full purchase price if replacement is not possible

Refund timeline

•Refunds will be issued to the original payment method within 14 business days of Duxbert receiving the returned product

Shipping fees are non-refundable

•Optional services or product care fees are non-refundable

For detailed remedy options and warranty coverage, see our Warranty Policy .

5. Consumer Rights - Change of Mind Returns

In addition to defect-based returns above, you have legal rights to return items purchased online:

European Union & United Kingdom

14-day cooling-off period from delivery date

•No reason needed to cancel your order

•Item must be unused and in original condition/packaging

Customer pays return shipping (unless item is defective)

•Full refund processed within 14 days of receiving returned item

Canada

7-10 day cancellation period (varies by province)

•Return conditions same as EU/UK above

United States

30-day return policy (Duxbert voluntary policy)

•Item must be unused, in original condition and packaging

Customer pays return shipping (unless item is defective)

15% restocking fee may apply

For complete consumer rights information, see Section 10 of our Warranty Policy .

6. Order Changes & Cancellations

•If the order has not yet shipped, contact support@duxbert.com to request a change or cancellation

•If the order has shipped, changes or cancellations are not possible. Returns will follow the eligibility policy above

•Custom or made-to-order items cannot be cancelled after production begins

For cancellation rights by region, see Section 10 of our Warranty Policy .

7. Contact & Support

For all returns or refund inquiries:

📧 support@duxbert.com

Response Time: Within 7 business days

Contact - Duxbert - Checkout