Ropeflex RX505 Mounted Rope Pull Machine

My Fitness Outlet is a direct-ship retailer. We do not stock products in our own warehouse. Instead, your order ships directly from the manufacturer (or an authorized distribution warehouse) to help ensure you receive brand-new equipment and the most accurate availability.

Quick Shipping Snapshot

Order cutoff: 5:00 PM (GMT-08:00) Pacific Time (Los Angeles)

Handling time: 1–3 business days (Mon–Fri)

Transit time: 1–7 business days (Mon–Fri)

Estimated total delivery time: 2–10 business days (handling + transit; adjusted for public holidays)

Free standard shipping on most U.S. orders (upgraded delivery may cost extra)

Order Cutoff Time

Our daily order cutoff time is 5:00 PM Pacific Time (Los Angeles). Orders placed after the cutoff (or on weekends/holidays) begin processing on the next business day.

Handling Time

All orders are prepared for shipment within 1–3 business days (Monday through Friday, excluding public holidays). Handling time is the time between your order being placed (relative to the cutoff time) and when the shipment is handed off to the carrier.

You will receive an email confirmation with tracking information once your order ships.

Transit Time & Estimated Delivery

Transit time is the time it takes the carrier to deliver your order after it leaves the manufacturer. Transit time is typically 1–7 business days (Monday through Friday, excluding public holidays).

Estimated Total Delivery Time: Most orders arrive within 2–10 business days (handling + transit). If delivery occurs over a public holiday, the estimate will adjust accordingly.

Shipping Methods

Shipping method is determined by product size, weight, and packaging. All products are carefully inspected and ship directly from the manufacturer (or an authorized distribution warehouse).

Parcel / Ground Delivery (Smaller Items)

Carrier: UPS, FedEx, or USPS (varies by product and location)

Tracking: Full tracking provided via email

Transit time: Typically within the 1–7 business day window after shipment

Freight / LTL Delivery (Large Equipment)

Large items (such as power racks, functional trainers, saunas, and treadmills) may ship via freight carrier (LTL - Less Than Truckload).

Carriers: National and regional freight carriers (e.g., ABF Freight, Estes, XPO Logistics, or equivalent)

Delivery Type: Curbside delivery (standard) or Threshold/White Glove (additional fee, if available)

Scheduling: Freight carriers typically contact you to schedule a delivery appointment (phone number required)

Timing: Freight deliveries are included in our estimated delivery window when possible; however, delivery appointments and remote locations may extend delivery timing.

Important for Freight Deliveries: Please inspect all packages before signing. Note any visible damage on the delivery receipt. If damage is discovered after delivery, contact us within 48 hours with photos.

Shipping Rates

FREE Standard Shipping (Most U.S. Orders): We offer free standard shipping on most orders within the United States. Optional upgraded delivery services (such as Threshold or White Glove delivery) may include an additional fee, which will be displayed at checkout (if available) or quoted upon request.

Note: Shipments to Alaska, Hawaii, and U.S. territories (including Puerto Rico) may incur additional shipping charges and/or longer transit times depending on product and destination.

Delivery Options for Large Equipment

Curbside Delivery (Standard - Included)

•Driver delivers to the curb or end of driveway

•Customer is responsible for moving equipment inside

•Liftgate service included when needed

Threshold Delivery (Additional Fee, If Available)

•Driver delivers to first dry area (garage, covered porch, inside front door)

•Does not include stairs or placement in a specific room

Additional $75–$150+ depending on item weight and destination

White Glove Delivery (Additional Fee, If Available)

•Delivery team brings equipment to room of choice

•Basic assembly/setup included (where offered by the carrier/service level)

•Packaging removal (where offered)

Additional $150–$400+ depending on item and location

To add Threshold or White Glove delivery, please contact us after placing your order or select the option at checkout if available.

Shipping Locations

We currently ship within the United States. Some products may have destination restrictions based on manufacturer limitations.

Alaska & Hawaii

Additional shipping charges may apply for certain remote areas. Freight delivery is limited in some locations. Please contact us for a shipping quote before ordering large items.

P.O. Boxes

We cannot ship to P.O. Boxes for items requiring signature or freight delivery. Please provide a physical street address.

International Shipping

We do not currently offer international shipping.

Order Tracking

Once your order ships, you will receive an email with:

•Tracking number

•Carrier name

•Link to track your shipment

For freight shipments, the carrier may also contact you directly (usually by phone) to schedule your delivery appointment. Please ensure your phone number is correct at checkout.

Delivery Tips for Large Equipment

To ensure a smooth delivery experience:

•Clear a path from the delivery point to the final equipment location

•Measure doorways, hallways, and staircases before ordering

•Have someone available to help move heavy items

•Inspect all packages thoroughly before signing

•Keep all packaging until you've fully inspected the equipment

What to expect at a glance

Shipping Delays

While we strive to meet all estimated delivery windows, delays can occasionally occur due to:

•Weather conditions

•Carrier delays

•High order volume

•Manufacturer backorders or inventory allocation

•Public holidays (delivery estimates adjust accordingly)

If your order is significantly delayed, we will proactively contact you with updates. You may also contact us anytime for order status.

Contact Us

Questions about shipping? We're here to help:

Email: help@myfitnessoutlet.com

Phone: (855) 512-6670

Hours: Monday - Friday, 9:00 AM - 5:00 PM PST

Last Updated: January 2026

Contact - My Fitness Outlet - Checkout

At My Fitness Outlet, we accept returns for defective and non-defective products. Please review the details below to understand eligibility, timelines, fees, and how refunds are issued.

Return policy summary

Returns accepted: Yes (defective and non-defective products)

Exchanges: Not accepted

Product condition: New only (unopened in original packaging / never used)

Return window: 30 days

Return method: By mail

Return shipping label: Customer’s responsibility

Restocking fee: 10% of the product price

Refund processing time: 7 days after inspection/approval

Return window

You may return eligible items within 30 days of delivery.

Eligible condition

We accept returns for new products only. To qualify, items must be:

Unopened and in original packaging

Never used

•Returned with all included accessories, manuals, and hardware

•Accompanied by proof of purchase (order confirmation or receipt)

How to start a return

Returns are processed by mail. To start a return, contact us first so we can provide return instructions.

Contact us at help@myfitnessoutlet.com or call (855) 512-6670 with your order number and return reason.

Receive return instructions, including the return address and packaging guidelines.

Mail your return using a carrier of your choice and provide tracking when available.

Important: Returns must be shipped back within the 30-day return window. Items returned outside this window, or not in new condition, may be refused.

Return shipping

Return shipping labels are the customer’s responsibility. This means you are responsible for purchasing the return label and paying return shipping costs.

Note: For large or freight items, return shipping can be expensive. We recommend reviewing dimensions and specs before ordering.

Restocking fee

A 10% restocking fee applies to returns. The restocking fee is calculated as 10% of the product price at the time of purchase and may be deducted from your refund.

Refunds

After we receive your return, we will inspect the item to confirm it meets the new condition requirements. If approved, your refund will be processed within 7 days.

Refund method: Issued to the original payment method

Refund amount: Product price minus the 10% restocking fee (and any non-refundable shipping charges, if applicable)

Note: Banks and card issuers may take additional time to post the refund after it is issued.

Defective or damaged items

We accept returns for defective products. If your item arrives defective or damaged, contact us as soon as possible with your order number and photos so we can help resolve the issue through the appropriate return process.

Report timeframe: Contact us within 48 hours of delivery for visible freight/ship damage whenever possible.

Freight deliveries: Inspect before signing and note visible damage on the delivery receipt.

Non-returnable situations

Returns may be refused if the item is not eligible, including (but not limited to):

•Items that are used, opened, assembled, or installed

•Items missing original packaging or parts

•Items returned after the 30-day return window

•Items damaged due to misuse, improper installation, or normal wear and tear

Exchanges

We do not accept exchanges. If you would like a different item, please place a new order and request a return for the original item (if eligible).

Cancellations

If you need to cancel an order, contact us as soon as possible. If an order has already shipped or entered fulfillment, it may not be eligible for cancellation and would need to follow the return process (if eligible).

Contact us

Questions about returns or refunds? We're here to help:

Email: help@myfitnessoutlet.com

Phone: (855) 512-6670

Hours: Monday - Friday, 9:00 AM - 5:00 PM PST

Last Updated: January 2026

Contact - My Fitness Outlet - Checkout