Rhode Peptide Lip Pencil

Standard Item Processing Times

All standard items are processed within 4 days and sent to warehousing for dispatch.

To expedite your order through the process, we offer priority processing, ensuring your product is sent within 48 hours or 2 business days.

Custom Item Processing Times

Custom order processing times vary depending on the level of detail required for the product.

Please check each product page to identify the corresponding processing and production times.

Shipping Times

We offer free worldwide standard shipping (list of countries below).

The standard shipping times are as follows:

•UK: 4-10 business days*

•Europe: 1-2 weeks*

•USA: 1-2 weeks*

•Middle East: 3 weeks*

•Central Asia: 3 weeks*

•Australia & NZ: 2-4 weeks*

•South America: 2-5 weeks*

* The estimated delivery times are "estimates" based on recent deliveries and shall not be seen as a guaranteed delivery timeframe. We do our best to ensure that the shipping process works as smoothly as possible, but in case of late delivery - we do not issue a refund.

We currently do not offer an express shipping option due to the costs involved.

List of Free Shipping Countries

•Australia

•Canada

•Denmark

•European Union

•Finland

•France

•Germany

•Hungary

•Iceland

•Ireland

•Israel

•Netherlands

•New Zealand

•Norway

•Portugal

•Spain

•Sweden

•Switzerland

•United Kingdom

•United States

The rest of the World we charge £9.99 Shipping.

Shipping Taxes

As we ship with a premium shipping method, all taxes are included, and you will not be required to pay these upon receipt of your goods.

Accepted Payment Methods

We are proudly verified through Verisign and the Norton security gateway.

As we are partnered with Shopify Payment or Stripe, we accept all major credit cards, including Visa, Mastercard and Amex.

We also provide express payment and checkout options, including Paypal, ClearPay, Google Pay and Apple Pay.

If you have any questions or comments, we are here to assist you. Feel free to reach out to us via email at contact@hooponoshop.com. We value your satisfaction and are committed to providing excellent customer support.

Contact - hoopono shop - Checkout

Cancellations:

Order Adjustment Timeframe: You have the flexibility to modify or cancel your order within 6 hours of placing it. This window allows us to efficiently process and ship orders. You cannot however change the shipping address

Process for Modifying or Canceling Orders: To modify or cancel your order, please get in touch with our customer support team promptly. You can reach us at contact@hooponoshop.com. Kindly provide your order number and relevant details to ensure quick and accurate processing.

Shipped Orders: If your order has already been shipped, we are unable to cancel it directly. In this case, we kindly request that you receive the package as scheduled, and you can refer to our return and exchange policy for further assistance.

Refunds:

•To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

•We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know, and we will provide a return address and offer a replacement or refund, as per your preference.

•If you are unsatisfied with your order, please contact our support, and we will do our best to assist you.

•Customers will be responsible for paying return shipping costs.

•Personal hygiene items, like for example, lipsticks, make up, creams, underwear cannot be refunded if used or opened

We do not issue a refund if:

•Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).

•You can submit refund requests within 14 days after the guaranteed period for delivery (44 days) has expired. You can do it by sending a message to contact@hooponoshop.com.

Contact - hoopono shop - Checkout