RetroVerse™ Complete Bundle Pack

RetroVerse Shipping Policy

Thanks for shopping with RetroVerse! We’re excited to get your console shipped out quickly and safely. Here’s how our shipping process works:

Processing Time

•Orders are processed within 1-2 business days.

•During high-volume periods (such as holidays or viral promotions), processing may take a little longer — but we’ll always do our best to stay quick.

•If your order experiences a major delay, we’ll notify you by email.

Shipping Rates & Delivery Estimates

Shipping costs are automatically calculated at checkout based on your location.

Standard (U.S.) – 6–10 business days

Expedited (U.S., if available) – 4–7 business days

International – 10–20 business days (varies by destination)

Delivery times are estimates and may be affected by carrier or customs delays beyond our control.

Shipment Confirmation & Tracking

Once your order ships, you’ll receive an email confirmation with your tracking number.Tracking updates typically appear within 24–48 hours after shipment.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, or taxes, which are the customer’s responsibility.RetroVerse is not responsible for delays or fees caused by customs processes.

Damaged or Lost Packages

We take great care in packaging each console for safe delivery. However, RetroVerse is not liable for damage or loss once the package is handed to the carrier.

If your package arrives damaged, please file a claim directly with the carrier and keep all packaging and items until the issue is resolved.If your order hasn’t arrived within the expected timeframe, contact support@retroversepro.com — our team will help track it down.

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RetroVerse Return & Refund Policy

We offer a 30-day return window from the date your product is delivered.

Eligibility

To qualify for a return, the product must be in the same condition received, unused, and free of damage or alteration, with all original accessories, cables, manuals, and packaging included. You'll need the order number or proof of purchase.

In rare cases where a returned item is missing parts or shows user-caused damage, we may deny the return or apply a small additional handling charge.

How to Start a Return

Email support@retroversepro.com to request a Return Authorization (RA) and instructions.

Do not send items back without an RA—unauthorized returns may be refused.

If approved, we'll provide a prepaid return label (where available) and packing instructions.

Damages & Issues

Inspect your delivery upon arrival. If the product is defective, damaged, or incorrect, contact support@retroversepro.com immediately so we can make it right.

Non-Returnable Items

•Final-sale items and gift cards

•Customized or special-order units

•Software licenses / digital downloads (if applicable)

•Items with significant wear, user damage, missing serial/IMEI labels, or missing accessories

Exchanges

For the fastest service, return the item for a refund (once approved) and place a new order.

EU 14-Day Cooling-Off

For orders shipped to the EU, you may cancel within 14 days of delivery for any reason. Items must be unused and in original packaging with all accessories.

Refunds

For damaged, defective, or incorrect items, once your evidence is reviewed and approved, we'll email you the approval status and issue your refund to the original payment method within 10 business days — no need to send the item back. For all other returns, once the item is received and inspected, we'll email you the approval status and process your refund within 10 business days of that inspection. Your bank or card issuer may take additional time to post funds.

If it's been over 15 business days since approval, please email support@retroversepro.com .

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