Rechargeable Motion Sensor Wall Light

Last updated: June 2026

Thank you for shopping with Solennee.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.

Processing times may be longer during peak seasons, holidays, or promotional periods.

Shipping Times

Estimated delivery times vary depending on your location and the product ordered.

Typical delivery estimates:

* Europe: 5–15 business days* United Kingdom: 5–15 business days* United States: 7–20 business days* Canada: 7–20 business days* Australia & New Zealand: 7–20 business days* Rest of the World: 10–25 business days

Please note that delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout where applicable.

From time to time, Solennee may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Please allow a few days for tracking information to update after shipment.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities.

These charges are the responsibility of the customer and are not included in the purchase price unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been processed or shipped, we may be unable to modify the shipment or provide a refund.

Delayed or Lost Shipments

While we work with trusted shipping partners, Solennee cannot guarantee delivery dates.

If your package appears lost or significantly delayed, please contact us and we will work with the carrier to investigate the issue.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the damaged item and packaging.

We will review the situation and provide an appropriate resolution.

Contact Us

For any shipping-related questions, please contact:

solennee.store@gmail.com

We aim to respond within 24–48 business hours.

Contact - Solennee - Checkout

Last updated: June 2026

At Solennee, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

* Be unused and in their original condition* Be returned in the original packaging* Include all accessories, manuals, and components received with the product

Certain items may not be eligible for return due to hygiene, safety, or customization reasons.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos of the issue.

We will review the case and arrange a replacement, refund, or store credit where appropriate.

Exchanges

We currently do not offer direct exchanges. To receive a different item, please return the original order and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once an order has been processed or shipped, cancellation requests may no longer be possible.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us at:

solennee.store@gmail.com

We aim to respond within 24–48 business hours.

Contact - Solennee - Checkout