Raindrip Drip Irrigation Plant Watering Kit

Free Shipping Eligibility

•Orders of $99 or more (before tax, fees, or shipping) if they weigh 150 lbs or less.

•Some items may have extra charges if they’re heavy, oversized, or need special handling. These charges will be shown on the product page and in your cart.

•Free shipping applies only within the contiguous United States. We don’t ship to Alaska, Hawaii, U.S. territories, or APO/FPO addresses.

PO Boxes aren’t supported and may cause delays.

•Please take note that shipping times start once the order has been processed and shipped.

Shipping Costs

Your shipping rate depends on the method, service level, and total weight of your order. Please note that shipping charges are non-refundable.

To keep costs clear upfront, all items requiring special delivery are clearly marked on their product pages and in your shopping cart. Enter your ZIP code at checkout to see estimated delivery dates and shipping costs before completing your order.

Shipping Options

We work with UPS, FedEx, and USPS. Available options:

Standard: 1–5 business days after processing

2-Day: 2 business days after processing

1-Day: 1 business day after processing

LTL freight: 7-10 business days (eligible for commercial orders weighing > 250lbs)

Orders usually take 0–2 business days to process before shipping. Overnight shipping is not available. Shipment times are in business days (Monday through Friday, excluding weekends and holidays) and are subject to carrier cut-off times and warehouse turnaround times.

Our handling process generally takes 0 to 2 days, but be aware that external influences may delay the processing of your order. Email notifications will be sent to you regarding the product’s expected shipping date.

Shipping Destinations

•We currently ship only within the contiguous United States.

•We do not ship to APO/FPO addresses or U.S. territories (Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, Virgin Islands)

•Orders cannot be rerouted once placed due to tax rules. If you need to change the address, you must cancel the order within 45 minutes and place it again. If you have any questions, feel free to get in touch with us .

Order Confirmations

After placing your order, you’ll receive a confirmation email right away. A second email will follow with your expected shipping date. Once your order ships, we’ll send your tracking number so you can monitor delivery. We recommend keeping these emails for your records until your order arrives.

Order Cancellations

You can cancel your order within 45 minutes of receiving your confirmation email. To cancel, log into your account or call one of our Experience Makers during business hours. After 45 minutes, cancellations are no longer possible, as the order has already entered processing or shipment.

Damaged Products

If you notice damage while the carrier is present, do not accept the delivery. Take photos of the damage, request a copy of the carrier’s paperwork (if available), and refuse the shipment. Then, contact our Customer Service team to arrange a replacement or refund if applicable. Learn more in our Return Policy .

If you discover damage after delivery, notify us within 30 days of receiving the product and provide photos. You can start a return online or contact our Customer Service team for help. Please note that if the product has been installed or altered, we cannot process damage-related claims.

Start a Return

Starting a return is simple. Just fill out the Return Form below. Alternatively, you can also contact us by phone at (800) 210-0132 or by email at [email protected] , providing your order number and the reason for your return. Our Experience Makers usually will get back to you within 24 hours. Returns need to be started within 30 days of delivery. Once your item comes back to our warehouse and passes inspection, we’ll issue your refund.

What’s our return policy?

The process of returning an item or obtaining a refund should be initiated within 30 days of delivery to make the process as simple as possible. The amount of the refund will be subject to our Restocking Fee Policy, which you can see below on the Restocking Fee Section. Refunds will be applied to your account once the item has been received and inspected by our warehouse. If you are a business please review our commercial sales policy .

Eligible Items

Items can be returned if they:

•Are in resellable condition

•Have no scratches, defects, or signs of installationCome in the original box and packaging, without writing

•Include all pieces, manuals, and accessories

•Are not clearance, Max Outlet, liquidation, or closeout items

If it’s a voluntary return, you may need to cover return costs depending on the item. Pack everything exactly as it arrived, and use a trackable shipping method. Refunds are typically processed within 7 business days of receiving your return.

To ensure your return arrives safely and can be processed without delay, repackage the item exactly as it was received, including the original packing slip, warranty card, manuals, and all accessories. We strongly recommend obtaining a tracking number from the carrier to monitor the shipment until it reaches our distribution center. If a package is refused, undeliverable, or marked as unclaimed, a refund will be issued once it is received back at our facility. All approved refunds are processed within 7 business days of the returned item’s arrival.

If you require further assistance with your return process, feel free to contact one of our Experience Makers at (800) 210-0132.

Non-Returnable Items

Some items can’t be returned, including:

•Grocery and food items

•Pet food

•Hazardous materials (Hazmat)

•Pillows

•Items with expiration dates

•Products with engines (generators, power equipment)

•Outdoor equipment, tools, or furniture

•Heaters and cooling supplies

•BBQ grills

•Oversize items (50 lbs+)

•Special orders

•Commercial Orders

•Vendor negotiated discounted orders

•LTL shipments

•Max Outlet purchases (final sale)

Restocking Fees

Refunds depend on the item’s condition:

Full refund: Unopened, original condition

50% refund: Signs of use, damage, or defects

35% refund: Opened with damaged box

Shipping charges are non-refundable.

Commercial Orders (B2B)

All sales are final for commercial customers, we do not offer refunds or returns.

•Orders can be canceled within 45 minutes of placement only.

•Agreed vendor lead times are binding and can’t be canceled.

Please contact your sales representative for further information regarding your order or for specific business benefits provided by our Max Pro program.

Max Outlet Orders

•All Max Outlet (Weekly Deals, Open Box) sales are final. No returns or exchanges.

•Check product details carefully before buying.

For full details and information on damaged shipments and Open Box conditions, please review our Max Outlet Policies .