R36S Retro Handheld Game Console

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:The total time is the sum of the processing time and the shipping time.Processing time = the time between when you place an order and when we ship it;Shipping time = the time between when your order has been shipped and delivered to you;The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.Processing time:The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. (The Processing Time is 2-5 business days)Shipping time:The time for your item(s) to travel from our warehouse to your destination.Express Shipping：5-10 business days (Free Shipping)Standard Shipping：7-14 business days (Free Shipping)The total time: 7-19 business daysHOW MUCH DOES SHIPPING COST?For giving customer good shopping experience, we offer free international shipment.CAN YOU SHIP TO MY COUNTRY?We can ship all over the world.WHY CAN I NOT SELECT MY DESIRED COURIER?We always do our best to select the most convenient courier for your preferred shipping method among the high number of options available.I URGENTLY NEED TO RECEIVE MY ORDER. CAN I SELECT AN EXPRESS SHIPPING METHOD?You may have to pay higher shipping fees for selecting an express shipping method. Moreover, orders shipped with an express mail service usually have a higher probability of being stopped by Customs officers and of incurring in higher import duties. You will be able to contact with us service@toretro.com

Contact - ToRetro - Checkout

ToRetro.com Return Policy:At ToRetro.com, we want to ensure that you are satisfied with your purchase. If you are not satisfied with your purchase, we offer a return merchandise authorization (RMA) within the return warranty period of 30 days. Please note that products returned without quality problems require the buyer to pay for the freight.

To initiate the RMA process, please follow these three easy steps:

Step 1: Get RMA Authorization

To obtain RMA authorization, please send an email to service@toretro.com with your RMA request. We will respond to your request within 1-2 business days. Your RMA request should include the order number, SKU, reason for the return, images of the product, whether you want a replacement or refund, and any other relevant concerns.

Step 2: Ship the Return Goods

Once you receive RMA authorization, ship the return goods back to us. Please make sure that the return item is in its original packaging, with all accessories included, and with the shipping address from the ToRetro.com customer service center. We recommend that you use a tracking shipping method and provide us with the tracking number. ToRetro.com will not be responsible for any missing return shipments.

Step 3: Get the Replacement or Refund

Upon receiving your return package, ToRetro.com will arrange for a replacement or refund within 1-3 business days. If you choose a refund, the money will be returned to you within 3-5 business days. If you do not receive the money after 5 business days, please contact us at service@toretro.com.

Return Shipping and Address:

Please note that all shipping fees for returns or exchanges are the responsibility of the customer, and shipping fees are non-refundable. However, if the return is due to ToRetro.com's error, such as receiving broken or incorrect items, please take a photo and send it to us, and we will not require you to pay for the shipping fee.

We recommend that you contact your local post office to confirm the actual return shipping fee, and use the cheapest registered airmail method available.

Please note that any return or exchange application must be approved in advance by contacting us via email at service@toretro.com. We do not accept returns without prior authorization.

Return Conditions:

If the product is defective or unusable before you start using it, you can return it to us within the valid warranty period (30 days). However, please note that we will not accept returns for the following:

•Any item not purchased from ToRetro.com

•Any item without a valid, readable serial number, including but not limited to products that are missing, damaged, altered, or otherwise unable to read the serial number

•Any product returned due to the wrong purchase of the product due to the customer's personal reasons

•Items returned without all original packaging and accessories, including retail boxes, manuals, cables, and all other items that originally came with the item

•Any item that is physically damaged or damaged by accidental breakage, misuse, or general wear and tear.

If we receive a product that does not meet the return conditions, we will return it to you at our own expense.

Contact - ToRetro - Checkout