Edifier R1280DB Active Bookshelf Speakers with Bluetooth

We know you can't wait to start enjoying your new speaker system, so we only use the quickest and most reliable couriers. We keep plenty of stock so 95% of orders are delivered the next day!

1. OUR COURIERS

We only use the best, and that's decided by our customers.

The majority of our orders go via Interlink, UK Mail, DPD. Some lower value items such as spare parts and remote controls go Royal Mail.

Free delivery is normally via next day courier as well. (We don't guarantee you'll receive free delivery items the next day, but 99% of the time you will!)

2. ORDER UPDATES

Once you place an order with us you will receive a notification e-mail outlining your order and details. We then get busy picking and carefully packing your item. Once we've got it all ready to go you'll receive another update to tell you it's been dispatched with a tracking number so you can keep an eye on it!

99% of our customers receive their items sooner than they expected. We pride ourselves on super-fast deliveries and do everything we can to deliver on that promise.

Any stock issues, or other delivery issues will always result in a quick phone call and e-mail to keep you updated. However we have carefully picked our products so we rarely have stock issues.

3. WORKING DAYS

Working days are Monday to Friday. All orders on Friday will be shipped via next working day courier which means your item will arrive on the Monday.

Orders placed on weekends will be processed and dispatched on the Monday unless otherwise stated. Orders placed on bank holidays will be processed and dispatched on the next working day.

Some additional costs apply to Ireland, Europe & Scottish Highlands.

4. ORDER CUT OFF TIMES

Most orders received before 2pm are processed and dispatched the same day provided the items are in stock with exception of items that have a custom stock status displaying a lead time.

After 2pm we will try our best to dispatch the same day provided our couriers have not been, however we cannot guarantee same day dispatch after 2pm.

If a product is delayed or out of stock we will contact you by telephone and/or e-mail in the earliest instance to discuss your order. We do our best to ensure that our stock levels are accurate, but on the odd occasion if the item you have purchased is out of stock we will contact you ASAP to discuss alternatives or to advise of the lead time.

5. IMPORTANT - PLEASE ORDER IN GOOD TIME

Please be aware that the above are guidelines, we try our best to stick to these guidelines but some delays can be caused by couriers which we have no control over.

If you are using an electrician to install your system then please order in good time we cannot be held responsible for any costs or issues incurred in delaying your electricians due to any dispatch or delivery issues. We recommend that you give yourself a good few days in advance at a minimum.

6. DELIVERY DELAYS / ISSUES

We use top UK couriers such as DPD Local & ParcelForce which are highly rated by the majority of our customers.

However on occasions there may be issues or delays outside of our control.

We are not to be held accountable for any delays or issues relating the courier company which are completely outside of our control. We will endeavour to assist with any such matters as much as possible but we can only work within the boundaries set by the courier companies.

We are not to be held accountable for any costs incurred due to delivery delays and our shipping times are guidelines only. Please read our Terms Of Service and also refer to section 5.

7. MISSING DELIVERIES

If you have not received your item after 4-5 working days (UK) please contact us immediately so that we can look into it for you.

This is very rare, we use the best couriers and can keep track of your item at every stage.

Please read our terms & conditions for full details and please feel free to contact us if you have any other questions or queries

Contact - K&B Audio - Checkout

At K&B Audio we are committed to providing high-quality products from top brands that you’ll enjoy trouble-free use of for many years, however we understand that there may be times when you need to return or exchange something that you’ve bought.

Happy Sound Guarantee

Thanks to our Happy Sound Guarantee, you have up to 60 days to decide whether you want to keep the item or not.

If you decide it’s not suitable for you then you can return it to us for exchange or a full refund provided that the item is packaged up in as-new condition with all original packaging and accessories.

Our rules are simple, we understand that you need to open and test the item to decide whether or not you’re keeping it, so provided it’s packaged up as new with all original packaging intact and all accessories and within the timeframe then we will accept the return/exchange.

If the packaging is damaged or missing or if the item is not complete then it will be returned to you.

How To Return Your Order

Please create a return via your account on our website:

•Package Your Item(s)

•Send Your Item(s) Back To Us

•Get A Refund / Exchange

IMPORTANT RETURNS INFORMATION

All returns must be packaged correctly in original, undamaged packaging with all accessories.

If a return arrives with damaged/missing packaging or the item itself is damaged then the return will be refused.

Returns Address

FAO ReturnsK&B Audio LtdUnit P1, Pegasus BuildingDaedalus DriveLee-On-The-SolentPO13 9GX

Returns must be sent back at your cost using a tracked & insured courier service.

We recommend Parcel Monkey as a cost-effective and easy to use courier service.

All of our products have their serial numbers tracked against your order details so please ensure the correct item is returned to us.

Note: Items bought as OPEN BOX, which are clearly indicated on the product pages, are excluded from the Happy Sound Guarantee. They come with full manufacturers warranty however the statutory returns period of 14 days apply, after which we are unable to accept returns.

Return Postage

As we already offer amazing prices, guides, customer service and an extended returns period beyond most of our competitors, all we ask is that you cover postage costs for return of unwanted items

We suggest using www.parcelmonkey.co.uk to arrange a label or collection as their pricing is very competitive and makes the whole process much easier.

Important Note: The parcel remains your responsibility until it arrives with us so please ensure that it is well packaged and sent on a tracked and insured courier service. If your item is damaged on arrival due to insufficient packaging then we will be unable to offer a refund.

Refund Timescales

All refunds are processed to the original payment within two working days after the day of receiving the items back in our warehouse, so for example if your item arrives with us on Monday we aim to have it processed by end of play Wednesday.

A confirmation email is sent to you once complete.

We are unable to refund to a different payment method from which you placed your order with.

Refunds to debit/credit cards or to Klarna usually return to your account within 3-5 working days and PayPal refunds are instant.

Standard delivery fees will be refunded, if applicable, however optional express or faster delivery options will not be refunded.

Faulty Goods Info

In the unfortunate event that your item arrives incorrect, damaged or becomes faulty please contact us and we will resolve the issue ASAP.

If the item is incorrect we will arrange return and re-send of the correct item.

If the item is damaged we will arrange return and re-send of the item - please send a picture of the damage to sales@kbaudio.co.uk along with your order details.

If the item is faulty we will arrange a free returns label** to get the item back for testing and resolution under warranty.

All of our products come with a manufacturer's warranty which starts from your date of purchase and the warranty length is indicated on the product pages.

We must follow the manufacturer process for all warranty claims so we typically are not able to provide an advance replacement, the item must first be returned to us for testing and fault confirmation then we can replace it under warranty.

Our process with faulty goods is as follows;

•Fault Is Reported

•Troubleshooting With Our Team Via Email And / Or Phone

•Item Is Returned To Us & Tested In House

•We Liaise With Manufacturer & Arrange Resolution

•Item Is Returned To You Working Or Replaced

We understand that a faulty item is frustrating but in all cases you must first allow us to run through troubleshooting with you as often faults are down to setup or user error and can quickly and easily be resolved without having to return anything.

If you’re not able or willing to do fault-finding then we will not be able to provide you with a pre-paid returns label, however you are welcome to return it to us at your own cost for in-house testing.

Our team will provide you with a free return label allowing you to drop the item into a local post office or, in certain circumstances, DPD collection from your home at our cost.

All returns labels are 48 hour delivery and we aim to test faulty goods within 24 hours of them being received into our warehouse.

Please note that if you return a faulty item by any other postage method then we will not be able to offer a postage refund.

If your product becomes faulty within the first 30 days from when you received the item then you are entitled to a full refund or an exchange.

If your product becomes faulty after 30 days then we will work with you under the manufacturer warranty to repair or replace the item.

If however your product is outside of the warranty period then we are unable to help with a repair or replacement under warranty. Unfortunately you will need to purchase a replacement item.

* If you are within the first 30 days, your product is faulty and you are requesting a refund rather than a replacement then please ensure that you get a free returns label from us as we are physically unable to refund more than your original order amount so cannot retrospectively refund any postage costs. Alternatively we can send the postage refund to your PayPal account.

** If your returned item is found not to be faulty we will not be able to refund the postage fees but, provided it is returned within 60 days of your order being placed, we can process a refund on the product. If we have provided a pre-paid returns label then your refund will be less £10 to cover the return postage costs.

Contact - K&B Audio - Checkout