Quay Sunglasses

At Shimmering Boutique, we’re committed to delivering your order quickly and seamlessly.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has shipped, you will receive a confirmation email with tracking information.

During high-volume periods (sales, holidays, new arrivals), processing times may be slightly extended.

Shipping Rates & Delivery Times

🇨🇦 Canada

Standard Shipping: 3–7 business days

Express Shipping: 1–3 business days (if available)

Free standard shipping on orders over $75 CAD

Orders under $75 will have shipping calculated at checkout.

🇺🇸 United States

Standard Shipping: 5–10 business days

Free standard shipping on orders over $100 USD

Orders under $100 will have shipping calculated at checkout International

Order Tracking

Once your order ships, you will receive a tracking number via email.Please allow up to 24 hours for tracking updates to appear.

Shipping Delays

While we aim for timely delivery, Shimmering Boutique is not responsible for delays caused by:

Carrier delays

Customs processing

Weather conditions

Incorrect shipping information

Incorrect Shipping Address

Please ensure your shipping address is entered correctly at checkout.We are not responsible for packages delivered to incorrectly provided addresses.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery confirmation at:

shimmeringsmiles4u@gmail.com

We will work with the carrier to resolve the issue promptly.

Contact - Shimmering Boutique - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at shimmeringsmiles4u@gmail.com .

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at shimmeringsmiles4u@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at shimmeringsmiles4u@gmail.com.

Contact - Shimmering Boutique - Checkout