Quay Sunglasses Black

Christmas Delivery

Items must be ordered by the 15th of December and will ship via a standard delivery service using their delivery chart for last days for Christmas Delivery.

This delivery program does NOT apply to:

•special orders, items on backorder or cancelled orders (e.g., out-of-stock merchandise),

•items shipped to Alaska, Hawaii and U.S. territories and possessions,

•items shipped to P.O. boxes or APO/FPO addresses, or

•Items with delayed shipping or Shipping internationally labeled on the product page

Standard shipping Delivery estimates assume no delays caused in whole or in part by shipping carriers, acts of war, terrorism, acts of nature, or other events beyond our reasonable control.

Items not delivered in time due to delays on the fulfilment will be entitled to a shipping refund with no additional assumptions of liability

$5 STANDARD SHIPPING ON ALL ORDERS TO ALL 50 STATES IN THE UNITED STATES

Shipping & Delivery

Order Confirmations

Once your order has been shipped, you will receive an email confirmation with your order tracking details. Items will show their ship times in each description. If you do not receive this email, please contact our customer service team, and we can update your shipping information.

To check the status of your order, log in to your account and click on your order to see shipment status & tracking details. If you checked out as a guest, you could view your order status by clicking "View Your Order" on either your order confirmation or shipping confirmation emails.

Shipping

Domestic

Bluefly ships to the contiguous 48 states, the District of Columbia, Alaska*. and Hawaii*. Some Marketplace items have shipping restrictions to shipping options offered during checkout, which may vary based on the shipping address provided.

Standard shipping within the U.S. is a flat rate of $5.00, with delivery typically taking 3-7 business days. For Alaska, Hawaii, U.S. territories, APO/FPO addresses, and PO Boxes, we use USPS.

•For security reasons, we do not ship to hotels or P.O. boxes unless the address is a college or university.

•All domestic shipments will include delivery confirmation and a tracking number.

•Orders are typically processed within 1-2 business days after payment clears.

•A signature will be required for shipments over $500.

International Shipping

Bluefly offers international shipping via our partner ShipTo. Please click here to visit their site for more details.

Change of delivery address

For security purposes, we are unable to modify the shipping address after an order has been submitted.

Find a Missing Package That Shows as Delivered

1. Confirm your shipping address in the order.Ensure the shipping address listed is accurate.

2. Check for delivery notificationsPlease be sure to look for a delivery confirmation email or on your account order page. We also recommend checking your mailbox or places where you typically receive parcels.

3. Check with others in your household or neighborsSometimes packages are delivered to a neighbor, or someone in your household may have accepted them for you. Be sure to check with them.

4. Wait up to 48 hoursOccasionally, packages are marked as delivered a bit early. Please wait 48 hours to see if the package arrives after the initial delivery confirmation.

5. Reach out to the carrierContact the delivery company (e.g., USPS, UPS, FedEx) directly. They may have additional details or be able to help locate the package.

You can track your package or contact the carrier using the list below.

Common Carriers:

DHL Express

Phone: 1-800-225-5345

FedEx

Phone: 1-800-463-3339

UPS

Phone: 1-800-742-5877

US Postal Service

Phone: 1-800-222-1811

6. Check for Photo Proof of Delivery

- Some carriers provide a photo showing where the package was left. Check to see if this option is available to help find your package.

7. File a Claim with the Carrier

If the carrier confirms the package is lost or stolen, you may be able to file a claim with them directly. Most carriers have an easy claims process on their website.

8. File a Police Report

If you believe your package was stolen, please file a police report, especially for high-value items.

9. Consider Secure Delivery Options for Future Orders

To prevent package theft, consider using one of these options for future deliveries:

•Package lockers or designated pickup points.

•Require a signature upon delivery.

Your satisfaction is our priority! If you're not fully satisfied with your purchase, we accept returns within 14 days of delivery. Please note that items marked as Final Sale are not eligible for returns and are excluded from exchanges. These items will be clearly labeled on the product page and during checkout.

Returns must be in their original, unused, and undamaged condition, with all tags attached and packaging included.

Fragrance and skincare returns are accepted on merchandise that is in original, unopened, and unused condition (including all packaging) within 14 days from delivery date unless the item is marked ‘Final Sale.’ Items that have been opened or used will not be accepted for return.

Bluefly has extended its product offering and included a wider variety of products through our Marketplace partners. Products ship from different warehouses and must be returned to the correct address.

You will receive a Return Merchandise Authorization or RMA number and a shipping label when returning a product. Please follow the directions given for each product you are trying to return. There is a chance that you will receive different RMA and shipping labels for multiple items within one order. To receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. Bluefly cannot process your refund if products are returned to the incorrect address.

*Important Note: Late returns will not be accepted past their indicated returns period, and no refund will be issued. Our system prevents prepaid shipping labels and returns authorization forms from being created past the returns window. All returns have a 7-day shipping window from when the RMA is assigned. Shipping charges are not refundable.

An initial fee of $12.95 will be deducted from your refund for the first shipment of every order for processing of the return. If you have multiple returns on the same order, a fee of $4.95 for each additional shipment will apply. Additionally, $1 insurance will be deducted for every $100 item in every shipment. Please note that outbound shipping charges are not refunded when making a return.

LATE RETURNS

Your item(s) should be sent back to us within 14 days of the order being confirmed delivered.

REPEAT RETURNS

We aim to provide a convenient returns process to improve your shopping experience. However, we keep track of each customer's return activity. Excessive returns may be reviewed and, at our discretion, could lead to account closure or the refusal of future purchases.

Final Sale Policy

FINAL SALE items are not eligible for refund, exchange, or store credit. If you have questions on sizing, don't hesitate to get in touch with us.

Any "Final Sale" items returned without prior authorization may be restocked, and no refund will be provided.

Exchanges

At Bluefly, our products are offered in limited quantities and for a limited time. Due to the nature of our marketplace and the wide variety of suppliers we work with, we are unable to accommodate exchanges. If you are unsatisfied with your purchase, we recommend returning the item and placing a new order, subject to our return policy. Please note that the availability of items may change quickly due to limited stock.

Return Process

Step 1: Please click here to begin the returns process and follow the onscreen instructions.

Step 2: If your order qualifies for an online return and is within the return window, follow the prompts to "Create a Return Label." If you see a link that says "Click here for Returns," please reach out to our customer service team at flyrep@bluefly.com. Be sure to include your order number and the items you'd like to return. A representative will follow up with you to create an RMA and provide a shipping label.

Please note: We accept returns within 14 days of delivery unless items are marked ‘Final Sale.’ All items must be unworn, unwashed, and undamaged.

Refunds

Returns will be processed in 5-10 business days from the date we receive your package. If an RMA is not provided with your refund, delays can take up to 2 weeks.

Depending on your card issuer, your refund may take 5-10 business days to appear on your billing statement.