Quad Row Switchback Wheel Lights

Shipping Terms & Conditions

At Southern Lumen, we strive to process and ship your order as quickly as possible. Our shipping policies are designed to provide transparency and efficiency for your convenience. Please read the details below regarding order processing, shipping timelines, and responsibilities.

Processing Time

Orders that do not have specific lead times are typically processed and shipped within 1-3 business days . For items with lead times, please refer to our Lead Time Information Page to confirm current availability before placing your order.

Shipping Times (Domestic)

Once your order is shipped, delivery within the United States generally takes 5-7 business days , depending on your location. We partner with UPS and USPS , and your order will be shipped using the carrier that offers the best rate for your region.

Shipping Times (International)

For international orders, including shipments to Canada , delivery times vary depending on the destination and customs processing. Please note that it is the responsibility of the customer to pay any applicable import duties, taxes, or fees.

Carrier Selection & Tracking

Southern Lumen uses UPS and USPS for shipping services. The selected carrier for your order is based on which provider offers the most efficient rate. Once your order has been shipped, you will receive a tracking number to monitor your shipment’s progress.

Additional Notes

Business days are Monday through Friday, excluding holidays.

Shipping timelines are estimates and may be affected by factors such as weather conditions, carrier delays, or holidays.

Southern Lumen is not responsible for delays caused by carriers once an order has been shipped.

If you have any further questions or need assistance regarding your shipment, please contact us at support@southernlumen.com .

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At Southern Lumen, we are committed to ensuring that you are satisfied with your purchase. Our return and refund policies are outlined below to provide clarity and set proper expectations for all customers.

Returns

Returns are accepted solely at our discretion. To qualify for a return, the following conditions must be met:

Products must be in new and unused condition. You must initiate the return within 14 days of receiving your order. Custom items, such as prebuilt wheel lights , are non-returnable and non-cancellable . Items that display any signs of wear, damage, or improper use will be denied for return.

If a return request is approved, a 30% restocking fee will apply to the base price of the returned items. Return shipping is the customer's responsibility, and Southern Lumen will not cover or reimburse return shipping costs.

Please contact us at sales@southernlumen.com for assistance or to initiate a return.

Cancellations

Order cancellations are accepted under the following conditions: Orders can be cancelled within 12 hours of purchase, provided the items have not shipped. Items with specific lead times or custom-built products are non-cancellable . If you need to request a cancellation, please reach out to us promptly with your order details.

Additional Information

All returns, cancellations, and warranties are subject to the terms stated above.

Southern Lumen reserves the right to make the final decision regarding approval of returns, cancellations, or warranty claims.

Thank you for choosing Southern Lumen. We value your business and are here to assist with any concerns you may have.

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